Systems Engineer - Grade B2

Teleperformance; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading customer experience management firm in Bristol seeks a Systems Engineer (Level 2–3) to maintain and improve IT systems. The ideal candidate has 3-5 years of experience, strong troubleshooting skills, and a robust knowledge of Microsoft infrastructure. Responsibilities include providing support, system security, and technical recommendations. This full-time role offers office-based working hours with some on-call requirements.

Qualifications

• At least 3-5 years of IT Systems Team / 3rd Line Infrastructure Support experience.
• Strong troubleshooting, analytical, and support skills.
• Organized, efficient, and able to prioritize tasks.

Responsibilities

• Provide 2nd - 3rd Line support for IT systems and Cloud technologies.
• Help design new solutions based on operational requirements.
• Secure systems to standards like Cyber Essentials and PCI DSS.

Skills

IT Systems Team experience

Troubleshooting skills

Analytical skills

Windows Server 2016+ experience

Microsoft Azure Services

Tools

VMware

PowerShell

Hyper-V

SolarWinds

Splunk

Job description

Overview

Hello,

Thank you for your interest in our L2-L3 Systems Engineer position here at Teleperformance UK.

We’re looking for a self-driven and proactive Systems Engineer (Level 2–3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and has solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.

Please note, that we are eager to get to know you even if you don’t fully “tick all the boxes” on the desired skill list below. We value a can-do attitude and a desire to learn and actively participate within the team.

Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, with some weekend and out-of-hours work may be required. The successful candidate may be expected to join an on-call rota.

Contract Term: Permanent

The Role

Participate in the maintenance, monitoring, implementation, and decommissioning of IT systems, including servers, storage, and hardware; provide professional support and knowledge of Teleperformance systems to internal business units and clients. Submit recommendations for system improvements, including security, to the IT management team and help maintain the optimal operational environment of Teleperformance IT Systems.

Objectives of the role

Support and improve operational IT systems, implement new and decommission old solutions

• Provide 2nd - 3rd Line support for IT systems, infrastructure, and Cloud technologies.
• Help design new solutions based on operational requirements.
• Knowledge of IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desirable), Exchange, M365, Email & Web Filtering (desired), MECM/Tanium (desired), Veeam Backup, AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, and hardware proficiency (e.g., Synergy, Nimble, Brocade).
• Secure systems to standards like Cyber Essentials, PCI DSS, ISO27000 through audits, vulnerability scanning, and remediation.
• Documentation, creation, updates, and maintenance.
• Assist in migration, consolidation, and decommissioning of legacy systems.

The Ideal Candidate

Personal competencies

• At least 3-5 years of IT Systems Team / 3rd Line Infrastructure Support experience.
• Strong troubleshooting, analytical, and support skills.
• Organized, efficient, and able to prioritize tasks and plan own time.
• Strong verbal and written communication skills.
• Creative problem solver, able to think out of the box.
• Team player, driven by success, aiming for quality service.
• Experience in a Call Centre environment or similar is advantageous.

Required skills

• SC clearance or capable of obtaining it is a big advantage.
• Windows Server 2016+ configuration, administration, support.
• Hardware support, including racking/unracking.
• Microsoft Azure Services.
• Conditional access knowledge (desirable).
• Experience with other cloud platforms (desirable).
• Windows Domain Services – AD, DHCP, DNS, Sites & Services.
• Experience with VMware and Hyper-V.
• Experience with MECM, Tanium, Anti-Malware solutions (e.g., Falcon CS), System Monitoring and logging tools (SolarWinds, Splunk, ControlUp).
• Experience with Windows Terminal Server / RDS (desirable).
• Linux administration (desirable).
• Knowledge of Role-Based Access Control.
• MS Azure Associate/Expert certification (desirable).

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands since 1978, interacting with over 35% of the world’s population annually.