Systems Engineer, ESC Managed Operations

Amazon; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Systems Engineer to help launch the European Sovereign Cloud (ESC). This role involves overseeing operations, collaborating with teams, and ensuring high-availability AWS services for EU customers. Ideal candidates will have experience in cloud systems and scripting languages. AWS values diversity and offers flexible working arrangements.

Qualifications

• Experience supporting cloud systems or similar services.
• Proficiency in executing operational procedures and best practices.

Responsibilities

• Oversee the launch of the ESC in 2025 and collaborate with global AWS teams.
• Contribute to the operation and improvement of critical software systems.

Skills

Troubleshooting

Scripting

Cloud Systems

Tools

Bash

Python

Java

TypeScript

Job description

Systems Engineer, ESC Managed Operations

Job ID: 2909202 | Amazon Development Centre Ireland Limited

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To lead this initiative, we are seeking experienced systems engineers with a strong background in automation and operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC, please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

Your responsibilities include overseeing the launch of the ESC in 2025, collaborating with global AWS teams, and influencing the evolution of AWS services. Daily tasks involve working with technology leaders, improving operational processes, and ensuring system reliability, availability, latency, performance, and efficiency. You will also participate in on-call rotations to resolve incidents outside of regular hours.

The goal is to deliver scalable, high-availability services for EU customers. If you are an experienced professional seeking a challenging and impactful role, we invite you to join our team in building a top-tier development engineering and operations team aligned with AWS's commitment to customer satisfaction and innovation.

Utility Computing (UC)

European Sovereign Cloud (ESC) is part of AWS Utility Computing (UC), which offers foundational services like S3 and EC2, along with innovative new products that set industry standards. As a member of AWS UC, you'll support the development and management of compute, database, storage, IoT, platform, and productivity services, with a focus on security solutions for AWS customers requiring specialized cloud security.

Eligibility Requirements

• Fluency in written and spoken English
• Legal right to work in Ireland
• Relocation support provided within the EU
• On-call responsibilities

A Day in the Life

You will contribute to the operation and improvement of critical software systems, reviewing operational health, identifying anomalies, and creating bug reports to enhance system performance. You'll provide feedback on change management, address operational backlog, develop and test scripts, and share insights with service teams. The role involves 24x7 on-call duties to ensure system resilience and fault tolerance.

About the Team & AWS Culture

We value diverse experiences and encourage candidates from all backgrounds to apply, even if they do not meet all preferred qualifications. AWS fosters an inclusive culture with affinity groups, mentorship, and career development resources. We support work-life balance through flexible working arrangements.

Basic Qualifications

• Experience supporting cloud systems or similar services, with troubleshooting skills
• Proficiency in executing operational procedures and best practices
• Knowledge of scripting languages such as Bash, Python, Ruby, or modern programming languages like Java or TypeScript

Preferred Qualifications

• Experience working cross-organizationally and leading team efforts
• Experience in performance tuning and fleet optimization
• Experience with Infrastructure as Code tools like CloudFormation, CDK, Puppet, Chef, or Ansible

Amazon is an equal opportunity employer committed to diversity and inclusion. For privacy and accommodation details, please refer to our policies linked in the job posting.