Systems Engineer - DC Operations

OneAdvanced; London; On-site; GBP 30,000 - 60,000; Full time

Job description

Role Introduction

Applicants must live within 30 minutes of the data centre in Slough (SL1 4QZ).

We deliver enterprise-grade, 24x7x365 technical operations to a mid-market customer base across public and private sectors. Our Slough data centre underpins this capability, hosting critical infrastructure and core services. The Systems Engineer – DC Operations will play a key role in ensuring that data centre assets are correctly built, connected, secured, and reflected in our configuration management systems. This position requires an individual with excellent attention to detail, a methodical approach, and a high level of personal accountability. You will work with confidence in live operational environments and take pride in getting things right first time. Your contribution will be central to maintaining the trust of our customers and the integrity of our service.

What You Will Do

• Build and configure data centre server racks, including physical hardware installation, structured cabling, and power management.
• Maintain asset records in line with ISO27001 principles and internal CMDB governance standards.
• Ensure configuration item (CI) data is updated in real-time during moves, adds, and changes, supporting accurate and authoritative asset records.
• Operate within approved build standards and technical design specifications, escalating deviations where appropriate.
• Collaborate with the Service Asset & Configuration Management (SACM) function to ensure physical infrastructure aligns with the logical CMDB structure.
• Participate in change control processes and scheduled patching activities.
• Support operational resilience by proactively identifying and resolving issues within the physical environment.
• Ensure your work area complies with safety, security, and access control policies at all times.
• Take part in on-call or extended hours support as part of the wider 24x7 operational capability.

What You Will Have

• Proven experience in a hands-on data centre environment, including cabinet build and structured cabling.
• Working knowledge of IT asset lifecycle management and configuration management principles.
• Familiarity with ISO27001 standards and their application in a technical operations context.
• High attention to detail with the ability to follow methodical processes precisely.
• Understanding of CMDB systems (ideally ServiceNow) and the relationship between physical and logical records.
• Ability to work independently and take accountability for quality and accuracy.
• Physical fitness to handle hardware installation tasks in a safe and compliant manner.
• Excellent organisational skills and the ability to manage competing demands under pressure.
• A collaborative mindset and a natural inclination to communicate clearly and respectfully.

Desirable

• Familiarity with ITSM tools to effectively manage workloads.
• Experience using ServiceNow for asset and configuration management.
• Exposure to enterprise-grade server, storage, and networking equipment.
• Basic understanding of ITIL v4 principles, particularly Change and Configuration Management.
• Awareness of health and safety practices in a technical environment.
• Eligibility for UK Government SC Clearance.

What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days.
• Employee Assistance Programme– Free advice, support, and confidential counselling available 24/7 through Care First.
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace.

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally.

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success.

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important.

• Pension Scheme– Our plan with Scottish Widows offers 5% matched contribution by the company.
• Income protection insurance– Providing you with support and assistance when you need it most.

Recognition – Highlighting and rewarding the great work our people do.

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self.

Making a Difference – We provide opportunities to help our people make a difference to the causes they care about.

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding.
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it.
• Pennies from Heaven – Donate the pennies from your paycheck to help make a difference without lifting a finger.

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here.