Systems Engineer

Ticketek Entertainment Group; Bristol; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading entertainment company is seeking System Engineers to manage and resolve issues in their AWS production environments. The role involves incident management, automation implementation, and collaboration with the engineering teams. Ideal candidates will have strong troubleshooting skills, experience with cloud infrastructure, and excellent communication capabilities. This position offers complimentary event tickets and various employee benefits.

Benefits

Complimentary event tickets

Birthday leave

Wellbeing discounts

Paid parental leave

Learning and development opportunities

Qualifications

• Strong troubleshooting and problem-solving skills across diverse environments.
• Experience with critical cloud infrastructure management.
• Knowledge of AWS core services like EC2, VPC, and S3.

Responsibilities

• Monitor and manage AWS/Cloud production environments to minimize impacts.
• Troubleshoot and resolve system and infrastructure issues.
• Implement automation for cloud management.

Skills

Troubleshooting skills

Problem-solving abilities

Scripting skills (Shell, Python)

Knowledge of AWS

Communication skills

Tools

CloudFormation

GitLab CI/CD

Terraform

Job description

About Ticketek Entertainment Group

Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live!

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners

About the Role

We are hiring two System Engineers to join TEG's growing Technology department. In this role, you will be responsible for identifying and resolving issues in production and working with the wider engineering community to ensure we chase down and mitigate areas of risk.

Please note: Candidates can apply from our office locations in Bristol or London

Requirements

What does a day in the life look like?

• Proactively monitoring and managing our AWS/Cloud production environments and reacting swiftly to prevent or reduce customer visible impact
• Escalation and communication of production issues to key stakeholders
• Troubleshooting, reproducing, and mitigating complex system and infrastructure issues within the AWS environment
• Incident management of high severity issues impacting our sites and services 24x7
• Developing and implementing automation and tooling (e.g., leveraging CloudFormation, Ansible, or Terraform) in collaboration with the Site Reliability Engineering team to improve cloud management processes
• Working on the engineering team backlog
• Supporting service prior to go-live through pre-launch reviews
• Providing technical support for internal products, requiring strong investigation, analysis, and resolution skills
• Monitoring and checking of systems
• Execution of daily system operations tasks, including maintenance and optimisation of the cloud infrastructure
• Deployment, configuration, and management of cloud-native or updated solutions, utilizing Gitlab CICD
• As a member of our Technology team, you will be working closely with the Development team and business units to deliver a high level of support and service

About You

Essential experience & skills

• Strong troubleshooting, problem-solving, and investigative skills applied across diverse operating systems and networked environments
• Extensive experience operating and managing critical cloud infrastructure and production environments
• Experience of working in an agile environment to deliver software
• Knowledge and practical experience with scripting (including Shell scripting and Python) for automation and system management
• Experience working in a Microsoft stack environment including Windows Server Operating system, Internet Information Services (IIS), Active Directory (AD) and database servers such as Microsoft SQL Server
• Operating knowledge of UNIX or Linux, including proficiency in Shell scripting and Python scripting for automated task scheduling and infrastructure management
• Demonstrated experience with Amazon Web Services (AWS), specifically in managing core services (e.g., EC2, VPC, S3)
• Sound knowledge of basic networking such as IPs, TCP/IP and Firewall
• Proficient in quickly learning new technologies and ability to analyze business needs and recommend effective solutions
• Excellent verbal and written communication skills

Desirable Experience & Skills

• Proven experience in Incident Management for high-severity issues, preferably within a large-scale production environment
• Experience working within GCP
• Experience utilizing CI/CD tools (such as Gitlab CICD or Jenkins) to streamline cloud deployments
• Experience managing or administering specialized databases, particularly cloud-native services like DynamoDB and Snowflake
• Experience working effectively in a demanding and fast-paced production environment
• Expertise with logging, monitoring, and Application Performance Monitoring (APM) tools used for proactive system health checks

Benefits

Here"s a taste of what TEG offers:

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team

Equal Opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*