Systems Engineer

Capita; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is looking for a Windows Support Analyst to join their expanding team. This role involves providing support for Windows server platforms on both on-premises and cloud environments, requiring a solid IT support background and customer service skills. You will work on a shift basis, ensuring continuous support for both team and client needs while being part of a dynamic work environment that promotes personal and professional growth.

Benefits

23 days holiday (rising to 27)

Paid volunteering day

Company matched pension

Health & wellbeing benefits

Qualifications

• Experience providing telephone and online customer support.
• Solid background in IT support and understanding of Windows.
• Eligibility for Security Clearance.

Responsibilities

• Provide support for Windows servers (2008/2012/2016/2019).
• Manage client incidents through Remedy.
• Coordinate with third-party vendors for troubleshooting.

Skills

Customer Support

Windows Administration

Cloud Technologies

Education

IT Technical Understanding

Tools

Remedy

Azure

VMware

Job description

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The Systems Engineer is responsible for monitoring the core IT and customer specific infrastructure and providing 1st level support for Windows server platform on On-premises and Cloud hosting. The team operates 24x7 including bank holidays.

Job Description

Capita Technology & Software Solutions are looking for a Windows Support Analyst to join their growing team. This is a great opportunity to work within a large onshore & offshore team.

You’ll be working on a rota which will include days & nights with plenty of rest in-between as well as shift allowance included. This role is home based but will require travel to the office in Newtonabbey, Belfast.

Mainly, you’ll be the point of contact when it comes to windows issues, as well as dealing with Cloud (Azure) and Virtualization (VMWare). Full training will be given.

What you will be doing:

Required for Support of Onshore Managed IT infrastructure - This is a shift based role working a rota of days and nights.

Providing support for servers running Windows 2008/2012/2016/2019

Carrying out regular Operation system changes

Providing 1st line support for applications (web portals, IIS)

Reacting to client logged incidents and requests through Remedy

Customer support experience with a basic IT Technical understanding

3rd party vendor coordination for visit and troubleshooting

Assist team with daily Backup failures, System Recovery with Backups

Exchange 2003/2010/2013/Office365 Management and troubleshooting, Knowledge on Archival Solutions

What we’re looking for:

Experience providing telephone and online customer support

Understanding of Windows

Solid background in IT support

Eligibility for Security Clearance

About Capita Technology & Software Solutions (TSS):

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way.

We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

What’s in it for you?

A competitive basic salary

23 days’ holiday (rising to 27) with the opportunity to buy extra leave.

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.

Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

You’ll get the chance to follow your chosen career path anywhere in Capita.

You’ll be joining a network of 41,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients.

We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.