Systems Engineer

ZipRecruiter; Bedford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A high-growth Managed Technology Services firm is seeking an experienced Systems Engineer to lead IT projects and support clients. The role involves troubleshooting, resolving client issues, and enhancing IT strategies in a dynamic environment. Ideal candidates should have significant IT support experience and strong communication skills.

Benefits

Competitive pay

Benefits

Paid Time Off

Company-provided training

Growth opportunities

Qualifications

• Applicants must have 5+ years of IT support experience.
• Proficiency in hardware, software, networking, and cloud services required.
• Certifications in Cloud, Microsoft 365, and Azure are a plus.

Responsibilities

• Provide IT support to clients, handling complex server and desktop issues.
• Travel to client locations for troubleshooting and installations.
• Assist and train Help Desk and Field Technicians.

Skills

Communication

Problem Solving

Leadership

Tools

Cloud Services

Microsoft 365

Microsoft Azure

Managed Services (MSP)

Connectwise

Kaseya

Job description

Job Description

Salary:

Are you an experienced IT professional looking for a new challenge?

Ready to work in a fast-paced environment with some of the latest technology in the IT support industry?

Want to be part of a professional team in an established, high-growth company?

We are one of the area's top Managed Technology Services Firms and are looking for our next Systems Engineer. We seek an experienced and motivated IT professional to lead exciting projects using today's latest systems and technologies to serve our professional clients.

As a Systems Engineer, you'll need to identify user problems promptly, develop solutions, and communicate those solutions both internally and to clients, maintaining our high level of customer satisfaction. You'll work on more complex or emergency service tickets and projects, making you a key member of our team. You must be a self-starter, a leader, and a great problem solver.

* This is an on-site position *

The Systems Engineer Position:

• Work will be done remotely supporting desktops and user issues via phone, email, remote access tools, and onsite at client locations. Support will also include troubleshooting and support for servers, projects, and client onboarding.
• Travel to client locations to troubleshoot, install, and maintain equipment.
• Communicate with clients as needed to resolve support issues and relay client requests for additional services.
• Participate in meetings and train Help Desk and Field Technicians.

• Assist in developing client IT strategies.
• Assist Help Desk Technicians, Field Technicians, and Field Engineers with support issues requiring escalation as directed by the Service Coordinator or Service Manager.

About myIT.com:

We are a highly successful Technology Services Company serving clients in the Dallas-Fort Worth area for over 25 years. Our clients are primarily small to medium-sized professional businesses and non-profit organizations. We provide daily IT support along with strategic planning and management of their technology infrastructure.

As part of our full-time professional staff, you'll enjoy:

• Competitive pay
• Benefits
• Paid Time Off
• Company-provided training
• Growth opportunities with a proven industry leader

Qualifications, Skills, and Experience Required:

* Applicants must complete an assessment to be considered for the position *

• Strong written and verbal communication skills demonstrated through a test
• 5+ years of IT support experience, including 3+ years as a Field Engineer, with proven experience leading on server and complex projects
• Proficiency in hardware, software, networking, servers, cloud services, and mobile devices, demonstrated via tests

• Ability to work as scheduled, sitting, standing, stooping, lifting and carrying up to 35 lbs., using a keyboard, and speaking on the phone
• Ability to travel to client sites using private vehicle, hired vehicle, walking, or public transit
• Experience as a lead technician on server and workstation projects and diagnosing network issues
• Cloud, Microsoft 365, and Microsoft Azure certifications are a plus
• Experience with Managed Services (MSP), Connectwise, and Kaseya is a plus