Systems Development and Information Officer - CMB1966e

Cumberland Council; Carlisle; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

A local government authority in Carlisle is seeking a Systems Development and Information Officer to lead the support and development of its HR and Payroll systems. The ideal candidate will have strong communication skills and experience in large organizations. The role offers full-time hours and the opportunity for remote work. Salary ranges from £38,220 to £39,152 per annum.

Benefits

Guaranteed interview for eligible applicants

Support for diversity and inclusion

Potential for personal growth

Qualifications

• Experience in a large organization with HR processes.
• Ability to influence resistance to change.
• Consult with managers to ensure project timelines.

Responsibilities

• Support and maintain HR and Payroll systems.
• Drive systems improvement strategies.
• Deliver training to systems users.

Skills

Effective communication

Problem-solving skills

Team player

Attention to detail

Education

Understanding of HR processes

Tools

Service Now

iTrent

Job description

Salary: �38,220 - �39,152 per annum

Hours: 37 hours per week (full time)

Location(s): Parkhouse Building Carlisle (Working from home available)

Contract: Permanent

About This Opportunity

Do you thrive working systematically and effectively in a fast-paced environment?

Are you looking for your next challenge?

We are looking to recruit an enthusiastic, ambitious, and motivated individual to join our established HR Systems Team. You will join a friendly, hard-working, and proactive team who are passionate about developing key systems to support service delivery and deliver high quality customer service across Cumberland Council.

The HR Systems Team is a key delivery mechanism for the Council's services providing efficient services to its customers, both internal and external, its partners, officers and members, and the Council's Enabling Services principles. We primarily maintain and develop the Council�s HR and Payroll system (iTrent) and supporting systems.

The Role

As a Systems Development and Information Officer, you will take on a leading role for the support, maintenance, and development of business management systems (with a focus on Service Now).

You will play a key role in our delivering upon our Service Improvement Strategy which underpins the council�s People Strategy.

As an organisation, we currently use Trent Systems and Service Now for our recruitment, Payroll, HR services and manager and employee access, so knowledge of working with this software is highly desirable.

The role will also involve project management, implementation, and the on-going maintenance of these management systems, and the right candidate will consult with managers and users to drive each part of the project, ensuring timescales are met and there is a data, intelligence, and evidence-based approach.

Who We�re Looking For

The right candidate will be an effective communicator, who can respond to any service and customer requirements, whilst positively influencing those resistant to change. You will support systems users to harness the technology available to them, as well as deliver training and ensure consistency, so the ability to adapt your communication style to the required audience is key.

You will have worked in a large, complex organisation, and have a good understanding of HR processes and local authority performance indicators, procedures, and legislation, including GDPR and Information Security. A team player, who can work with a high degree of accuracy and attention to detail, you will bring innovative solutions and strong problem-solving skills to the team.

We�re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Mary-Lou Miller by email at [e-mail]

Guaranteed Interviews

We offer a guaranteed interview to the following applicants�as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Armed forces veterans whose last long term substantive employer was the armed forces
  
  

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.

Diversity, Inclusion & Adjustments

We�re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That�s why we�re a proud Disability Confident Employer and also an Age Friendly Employer � to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [e-mail]. While adjustments aren�t always guaranteed, we�ll always listen, and we�ll try our best to accommodate your needs.

Application and Interview information

• Closing date: 24/8/2025
• Interview date:3/9/2025
  
  

Please note this role may close early subject to demand. If you�re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please Read The Supporting Information

• Post Specification
  
  

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council