Systems and Operations Coordinator

Faith Recruitment; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Systems and Operations Coordinator to enhance their customer service team. This role involves maintaining data systems, managing administrative duties, and providing technical support to users. The ideal candidate will thrive in a fast-paced environment and possess excellent customer service skills. In return, the company offers a supportive working environment with flexible working patterns, making it an exciting opportunity for those looking to grow in a dynamic setting.

Qualifications

• Experience in providing customer service support to users.
• Ability to explain resolutions clearly to end users.

Responsibilities

• Maintain and improve data systems and manage workflow scripts.
• Handle system faults and provide timely updates to colleagues.

Skills

Customer Service Skills

Technical Mindset

Strong Communication

CRM Systems Experience

Microsoft Office Tools

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Our client based in Woking are seeking a Systems and Operations Coordinator to join their team for at least 3 months. In this role you will be responsible for providing user support through the customer service team, this role requires someone who is technically minded with excellent customer service skills. In return our client offers a supportive working environment, and flexible working pattern.

Duties:

• Maintain and improve data systems
• Log, monitor and repair system bugs
• Manage workflow scripts
• Manage administrative duties such as creating and updating templates
• Update information and general administration of the website pages
• Explain system to colleagues when required
• Support in delivering training to colleagues
• Handle system faults and provide timely updates to colleagues
• Support with any upcoming projects

Requirements:

• Technically minded with experience providing customer service support to users
• Excellent customer service skills
• Ability to clearly explain resoloutions to end users
• Experience in working with CRM systems
• Confident user of Microsoft office tools including Excel, Word, and Outlook
• Strong communication
• Confident working in a fast-paced environment

Please apply for further information and a chance to be considered!