Systems and Information Officer

University of Plymouth; Plymouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading educational institution in Plymouth seeks a technically proficient individual to support and enhance IT and data management systems within its Careers Service. The role involves leading data analysis, managing system functionality, and providing top-notch customer support to users. Flexibility to work on-site is required, along with the ability to communicate complex information clearly. Generous leave and pension schemes are offered, making it a great opportunity for those passionate about data-driven insights.

Benefits

Generous annual leave

Employee Assistance Programme

Flexible working

Cycle to Work & Electric Car Scheme

On-site nursery

Qualifications

• Strong data analysis skills and experience working with databases.
• Ability to translate complex datasets into clear reports.
• Excellent communication skills with a focus on customer service.

Responsibilities

• Lead data collection and analysis to improve service delivery.
• Manage system functionality and drive improvements.
• Provide support and resolve access issues for users.

Skills

Data analysis

Customer service

Technical communication

Stakeholder collaboration

Job description

Overview

We’re looking for a technically proficient and forward-thinking individual to develop and support our IT and data management systems within the Careers Service!

About the role

Are you passionate about turning data into insight and systems into solutions? This is a dynamic role at the heart of our Careers Service, where you’ll lead the integration and reporting functions of our management system. You’ll help shape how we understand engagement, outcomes, and performance - all while making sure our platforms run smoothly and meet the evolving needs of our users.

Key responsibilities

• Lead the collection, analysis, and presentation of data to support decision-making and improve service delivery.
• Manage system functionality and reliability, driving continuous improvement and innovation.
• Identify opportunities to enhance system capabilities and streamline processes.
• Provide excellent customer service to students and staff, resolving access issues and offering guidance.
• Communicate technical information clearly and supportively to build confidence and engagement across the user base.

Flexibility is key in this role, and you’ll be expected to contribute to wider service needs when required.

For this role, you will need to be on site 3 days a week. Although we can accommodate working from home for this role, flexibility to be on-site will be expected due to business needs. Due to the nature of this role, a Standard Disclosure and Barring Service Check will be required.

If you’re ready to make a difference through data and thrive in a role that blends technical expertise with strategic thinking, we’d love to hear from you!

For an informal discussion to find out more about the role then please contact Mark Beresford by email: [e-mail] or 01752 587975.

What we’re looking for

We’re looking for someone who can:

• Translate complex datasets into clear, accessible reports and dashboards.
• Develop user-friendly reporting tools that support performance monitoring, trend analysis, and strategic planning.
• Work independently while collaborating effectively with a range of stakeholders.
• Demonstrate strong data analysis skills and experience working with databases and systems.
• Communicate clearly and confidently, with a focus on excellent customer service.

For more information about the job and the person specification, please refer to the job description.

About us

The Careers Service offers a comprehensive range of co-ordinated activities, opportunities and support for students to help them develop their skills and experiences and be successful in the world of work. This is an exciting chance to be part of a progressive Careers Service with a clear focus and delivery plan. You will be working in a cutting-edge and dynamic University in a beautiful location, where you can really make a difference.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Anticipated Interview Date(s): Tuesday 4th November 2025

Our Offer

When joining us, you will receive:

• Generous annual leave: 25 Days Annual Leave (pro rata if part-time) plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

Additional Information

The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages.