Systems Analyst (IT) / Contractor

Free-Work UK; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the UK is seeking a Systems Analyst to enhance their service management operations. The role involves process mapping, technical documentation, and collaboration with cross-functional teams. This position requires onsite presence three days a week in London and offers a competitive salary based on experience.

Qualifications

• Proven experience as a Systems Analyst or similar role.
• Strong proficiency with process mapping tools.
• Hands-on knowledge of enterprise support systems.

Responsibilities

• Analyse and document existing enterprise systems and workflows.
• Create process maps and system architecture diagrams.
• Lead workshops to extract technical knowledge.

Skills

Process mapping

Technical documentation

Analytical skills

Tools

Zoho Desk

Visio

Lucidchart

Job description

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This range is provided by Free-Work UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Systems Analyst - 3 Month Contract - London (Hybrid) - Outside of IR35

We are looking for a technically minded and process-driven Systems Analyst to support the optimisation of our enterprise systems and service management operations. Working closely with senior leadership, service desk stakeholders, and cross-functional teams, this role is key to designing, documenting, and enhancing the technical backbone of our internal support ecosystem.

This role focuses heavily on process mapping, technical documentation, and enterprise system design, with a view to streamlining our Zoho Desk-based service management platform and related operational workflows. The successful candidate will provide the architectural insight and documentation discipline needed to drive meaningful change across our multi-site business.

The Systems Analyst is required onsite 3 days a week in London.

Key Responsibilities

Analyse and document existing enterprise systems and workflows, with a focus on service management and internal support operations.

Create end

to

end process maps, system architecture diagrams, and technical documentation for existing tools, including Zoho Desk and integrated platforms.

Work with stakeholders to establish and formalise SLAs, escalation paths, and ownership models.

Evaluate current technical configurations, integrations, and dependencies across functions, vendors, and support channels.

Lead workshops and conduct structured interviews to extract and validate technical and procedural knowledge.

Identify technical bottlenecks or inefficiencies and make actionable recommendations for improvements or automation.

Maintain all documentation using SharePoint to ensure its version

controlled, searchable, and up

to

date.

Act as a bridge between technical and non

technical teams, ensuring all process improvements are both functional and sustainable.

Experience & Skills

Proven experience in a technical Systems Analyst or Enterprise Process Analyst role, ideally within a service delivery or service management environment.

Strong proficiency with process mapping and diagramming tools such as Visio, Lucidchart, or similar.

Demonstrated experience producing system architecture diagrams, integration maps, and structured technical documentation.

Hands

on knowledge of enterprise support systems—experience with Zoho Desk or similar service desk platforms is strongly preferred.

Familiarity with service management frameworks (e.g., ITIL) and their application in modern support environments.

Confidence engaging with senior stakeholders to translate business needs into system

level insights and documentation.

Strong analytical and problem

solving skills; able to understand both the technical and operational impact of proposed changes.

To discuss this exciting opportunity in more detail, please APPLY NOW or reach out to Connor Smal via the VIQU IT Recruitment website.

Follow us on LinkedIn and Twitter (@VIQU_UK) for the latest in IT contract roles, tech news, and recruitment insights.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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