Systems Analyst

Hiscox; York and North Yorkshire; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Diversity & inclusion

Job summary

Hiscox is hiring a Systems Analyst to lead end-to-end delivery of technology solutions within the UK Retail team. You will own technical specifications, gather requirements, and work with architects, developers and vendors to ensure delivery aligns with business goals.

You will translate business needs into clear designs, support testing, and drive improvements while balancing cost and performance. Flexible working options may be available as part of a delivery-focused team.

Qualifications

• Experience integrating complex software applications and packages.
• Ability to translate business requirements into technical designs and specifications.
• Experience working with Product Owners, Architects, developers, testers and vendors.

Responsibilities

• Take ownership of solution technical specifications and document requirements as user stories or functional specs with acceptance criteria.
• Build strong relationships with business stakeholders and technical teams.
• Elicit requirements from non-technical stakeholders and simplify complex processes.
• Develop and review solution options with cross-functional teams to address functional and non-functional needs.
• Act as SME for developers and testers and guide implementation and testing.
• Support testing, triage defects, and identify root causes.
• Drive continual improvements to deliver high-quality technical changes.

Skills

Requirements gathering

Technical documentation

Stakeholder engagement

API design

Workshop facilitation

Vendor liaison

Communication

Tools

SOAP & REST APIs

Azure cloud

SQL

Job description

Job Type:

Fixed Term

The Role:

As a Systems Analyst within Hiscox you will create and deliver solutions which address business needs through the efficient exploitation of new, or existing, technology capabilities augmented by integration and automation. Ensuring solutions work effectively end to end, improving user experience and productivity while minimising the total cost of ownership.

As a Systems Analyst you will be involved in all stages of the delivery process, from ideation, requirements gathering, and analysis, to build, test and deployment. Developing a strong understanding of the business case, impacted business processes, and supporting technology to ensure successful outcomes. Working within a multidisciplinary team you will be responsible for creating low level solutions, including technical specification, while providing direction and leadership to technical and non-technical stakeholders.

This is a key role for the delivery of technical innovation within the Hiscox UK Retail team. As a Systems Analyst you will be expected to take on challenging deliveries, spanning more than one application and/or technology and be very delivery focused.

Key Responsibilities:

• Take ownership of the solution technical specification, developing a detailed understanding of the business requirements, shaping the solution, and documenting the technical requirements as user stories and/or functional specifications including acceptance criteria, to ensure clarity and alignment with business objectives.


• Develop a reputation as a credible, trusted, partner through the creation of strong relationships with business stakeholders, SME’s and internal and external technical colleagues at all levels.


• Work with non-technical business stakeholders, eliciting requirements and developing an understanding of their needs and processes. Helping steer the business thinking to minimise complexity and maximise reuse.


• Working with technical colleagues including Product Owners, Solution Architects, developers, testers and software vendors you will be responsible for developing and reviewing solution options, to ensure business functional and non-functional concerns are addressed.


• Act as a trusted SME for developers and testers throughout the development process. Providing support and guidance on how the solution should be implemented, and tested.


• Support testing activities, reviewing results, triaging failures, analysing defects and identifying underlying root cause.


• Responsible for implementing continual improvements within your sphere of influence. Maximising the efficiency of the team to ensure that we are constantly delivering high quality and effective technical change.

Technical Skills:

• Experience integrating complex software applications and packages, with the ability to quickly develop a deep understanding of application functionality, workflows, and processing behaviour.


• Strong ability to interpret and analyse source and target systems, including functional logic, data models, and data flows to support accurate integration design.


• Experience designing, documenting, and reviewing API specifications, covering both SOAP and REST protocols, and ensuring integrations are robust, scalable, and aligned with architectural standards.


• Skilled in translating business requirements into clear, comprehensive technical designs and specifications that accurately reflect business needs and enable effective development.


• Capable of leading collaborative workshops - covering requirements gathering, solution design, and problem‑solving - to explore challenges, validate assumptions, and agree on technical solutions.


• Experience working closely with third‑party software vendors, technology partners, and software houses to ensure integrations meet functional, technical, and contractual expectations.


• Ability to explain complex technical concepts, challenges, and design implications to non‑technical stakeholders in a clear, accessible manner to support informed decision‑making.

Nice to have

• Ability to understand database schemas, with experience of writing SQL an advantage.


• Previous exposure to the insurance or other regulated financial service industries would be advantageous


• Understanding of the Azure cloud architecture, principles and components would be beneficial.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Work with amazing people and be part of a unique culture