Systems Administrator – HROD Digital Project - ARB16296

Argyll & Bute Council; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Argyll & Bute Council is seeking an HR Digital Project Assistant to drive digital change within its HR & OD team. The role involves developing innovative digital solutions, improving service delivery, and ensuring enhanced customer experience. With a focus on flexibility and staff support, this position offers a chance to contribute significantly to the council's mission.

Benefits

Competitive salary

Pension scheme

Generous leave entitlement

Cycle to work scheme

Discounts on gym memberships

Wellbeing initiatives

Opportunities for learning and career growth

Qualifications

• Essential knowledge of digital technology tools that improve service delivery.
• Experience in a customer support or HR environment.
• Capable of developing and implementing digital solutions.

Responsibilities

• Support development and management of digital change in HR services.
• Assist in researching and implementing technologies like chatbots and AI.
• Collaborate with stakeholders to create digital solutions and improve HR services.

Skills

Knowledge of digital technology tools

Customer service experience

Tools

Liberty Create

iTrent Systems

Job description

Service: HROD

Closing Date: Tuesday 24th June 2025

Are you ready to play a pivotal role in driving digital change within our HR &OD team?

Join us as an HR Digital Project Assistant and support the development and implementation of innovative digital solutions that will enhance service delivery and customer experience.

Argyll and Bute is one of Scotland's most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place to be, the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference.

Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work.

About the Role

This role is suitable for remote working but you may be based within an office in the Argyll and Bute area if you wish. You will work with the HR Team Leader and key members of the HR&OD team to support the development, implementation and management of digital change. Your work will help improve the quality and effectiveness of HR services, leveraging technology and AI to enhance service delivery and customer service.

Your responsibilities:

• System Development/Administration - using Liberty Create you will be developing, configuring, testing and maintaining a new HR Help Desk. You will also be required to support iTrent Systems Administrators with modules and functionality related to the aims of the HROD Digital Project.

• Research & Implementation: Assist in researching, consulting, and implementing new technologies such as chatbots, AI, and digital case management systems to enhance HR service quality and efficiency.
• Project Support: Support the completion of project objectives, including managing documentation, project plans, highlight reports, and work packages.
• Collaboration & Communication: Work closely with internal/external stakeholders to create digital solutions and support continuous improvement.

It is essential you have a knowledge of digital technology tools that improve service delivery and customer service and experience in a customer support or HR environment.

We care about our people and the world around us and always aim to do the right thing. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about.

Learn more here Argyll and Bute Employee Recognition Programme , Disability Confident , Armed Forces , Fair Work First Statement , Equality and Fairness , Climate Change , Flexible and Hybrid Working Policy

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

Applicants should note that:-

• Happy to talk about flexible working arrangements.
• The Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013, as amended, applies to this post.
• This is a temporary post which may be filled on a secondment basis by an employee wishing to gain experience/career development and will be at the discretion of the employee's Third Tier Manager. If you wish to apply for this post as a secondment, please refer to the secondment guidance.

To apply for this vacancy, please click on the Apply Now button at the top of this page.

If you would like clarification on any information contained within the vacancy advert and/or the job description please contact the recruiting manager, who is:

• Seona Laird, Team Leader - HR Service Centre
• Telephone: [phone]
• Email: [e-mail]
• Reference: ARB16296/037437

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.

Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy .