Systems Administrator

Emerge Web Studio; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A growing technology firm in the UK is looking for a Systems Administrator to manage both internal and external systems. Responsibilities include monitoring platforms, prioritizing support tickets, and collaborating across teams to ensure high system availability. Ideal candidates will have over 4 years of experience, strong troubleshooting skills, and proficiency in Windows Server and Active Directory administration. Competitive compensation and flexibility in working from home options are offered.

Qualifications

• 4+ years of relevant experience in systems administration.
• Strong server/system troubleshooting abilities.
• Proficient in written and verbal communication in English.

Responsibilities

• Support both internal and external hosted systems.
• Monitor and identify issues with various platforms.
• Prioritize and update support tickets based on urgency.

Skills

Data management skills

Troubleshooting abilities

Networking principles

PowerShell scripting

Windows Server and Active Directory

Education

4+ years of experience as a Systems Administrator or equivalent education

Tools

Hyper-V virtualization platform

Windows backup solutions (Veeam preferred)

SQL Server

Cisco ASA firewall

Job description

Maidenhead-based Systems Administrator role requiring 3 days onsite and 2 days remote (Monday and Friday).

As a Systems Administrator, you will support both internal and external hosted systems by managing hardware and software infrastructure. You will play a key role in supporting Hosted operations, handling complex support requests, collaborating across departments, and maintaining high availability and performance of systems. Working hours are aligned to the UK business day: 9:00 AM to 5:00 PM BST during summer and 9:00 AM to 5:00 PM GMT during winter. Candidate must be able to work these hours.

Responsibilities

• Prioritize and update support tickets based on urgency and gathered information.
• Follow, rewrite and share detailed procedure documentation and quick-reference procedures for Tier I, II, III and peers (using the company SharePoint and/or OneDrive). Include staging, installing, configuring, upgrading, and maintaining physical and virtual servers.
• Communicate effectively across technical teams when working on, through or escalating issues.
• Monitor, identify, and correct issues with platforms including Hyper-V, Application Support, Server, SAN/NAS, etc.
• Participate in on-call rotation for urgent after-hours issues (currently 1 in 3 rota).
• Manage and execute change requests as part of formal change control, collaborating with internal teams as necessary to provide smooth deployments.
• Design and select storage, data centre, network, and client/server environments to design solutions in line with industry best practices.
• Maintain assigned portals/websites, using content creation and management tools as well as digital media.
• Perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
• Provide fault isolation and resolution to limit and address issues promptly.
• Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.
• Implement required security measures such as firewalls or encryption.
• Identify and report noncompliance with policies and escalate where needed.
• Develop personal capabilities through training, education, and certification to stay current with best practices and technology.

Qualifications

• 4+ years of experience as a Systems Administrator or equivalent education.
• Good testing and reporting skills.
• A good understanding of data collection and analysis.
• Data management skills.
• Hands-on experience with Hyper-V virtualization platform, including clustering/clustered storage.
• A good understanding of PCI-DSS practices is a plus.
• Proficient in written and verbal communication in English.
• Strong server/system/SQL and software troubleshooting abilities.
• Self-driven and adaptable to a fast-paced and growing environment.
• Solid foundation in networking principles.
• Proficiency in Windows Server and Active Directory administration and issue resolution.
• Strong understanding of Windows clustering for high-availability services.
• Experience with Windows backup solutions (Veeam preferred).
• Experience administering SAN solutions (provisioning, monitoring).
• Good understanding of Windows Server Update Services (WSUS).
• Good understanding of SQL Server including monitoring, troubleshooting, and basic maintenance.
• Experience with Windows Certificate Management is a plus.
• Ability to write/debug PowerShell scripts for automation and system tasks.
• Good to great understanding of switch configuration and firewall rule sets.
• Barracuda platform knowledge including Load Balancer, Web Application Firewall (WAF), and NextGen Firewall is highly desirable.
• Cisco ASA firewall experience is a strong bonus.