Systemic Anti- Cancer Therapy (Chemo) Scheduler

www.findapprenticeship.service.gov.uk - Jobboard; Manchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

A health service organization in Manchester is seeking a Systemic Anti-Cancer Therapy Scheduler to handle patient appointments and ensure effective communication with patients and families. The ideal candidate must be compassionate, organized, and able to manage scheduling complexities while adhering to policies. The role involves significant interaction with patients, requiring both sensitivity and professionalism.

Qualifications

• Must meet deadlines and communicate effectively with patients and staff.
• Knowledge of patient information systems is required.
• Ability to manage patient care and provide appointment advice.

Responsibilities

• Schedule patients' SACT treatment and outpatient appointments.
• Communicate appointment details effectively with patients.
• Handle appointment cancellations and resolve scheduling issues.

Skills

Scheduling skills

Communication skills

Analytical skills

Organizational skills

Compassionate approach

Job description

Systemic Anti-Cancer Therapy (Chemo) Scheduler

The role involves scheduling patients' SACT treatment and outpatient appointments, communicating with patients and relatives face-to-face and via phone, and ensuring timely appointments. Additional administration skills are required. The individual must meet deadlines, communicate effectively with the multidisciplinary team, patients, and relatives, and maintain professionalism and courtesy at all times.

Key Role Dimensions

Communication & Relationship Skills

• Exchange information with patients and staff regarding admissions and discharges, both verbally and in writing.
• Communicate complex chemotherapy appointment schedules to patients.
• Handle interactions with anxious, angry, or upset patients compassionately.
• Share relevant information with GPs and other health professionals.
• Maintain patient confidentiality at all times.

Analytical & Judgmental Skills

• Resolve issues such as appointment cancellations and missing notes.
• Use initiative to liaise with clinical staff regarding patient queries.
• Utilize patient information systems to assist with scheduling and problem-solving.
• Apply knowledge to code treatments accurately and assess patient eligibility.

Planning & Organizational Skills

• Plan patient admissions, appointments, and discharges.
• Prepare clinics ensuring all notes and forms are available.
• Adjust clinic structures for unexpected patient arrivals.
• Use the iQemo scheduling system for bookings and re-arrangements.
• Coordinate staff leave to ensure clinic coverage and provide cross-division support.

Physical Skills

• Operate patient information systems and office equipment.

Responsibility - Patient/Client Care

• Provide comprehensive appointment advice to patients and relatives.
• Signpost patients to other hospital services.

Responsibility - Policy & Service Development

• Follow policies and legislation, collaborating with colleagues to ensure compliance.

Responsibility - Financial & Physical Resources

• Handle patient donations and manage office supplies.

Responsibility - Human Resources

• Support induction for new staff and demonstrate routines to less experienced colleagues.

Responsibility - Information Resources

• Update patient demographics and appointment details in the system.
• Print forms and daily clinic lists.

Research & Development

• Conduct surveys or audits as required.

Freedom to Act

The post holder must follow protocols, SOPs, and standard practices. The administrative manager is available for support. Planning and organizing workload independently, using initiative to solve problems and respond to staff and patient inquiries.

Physical & Mental Effort

• Sitting at a keyboard for data entry and moving case notes as needed.
• Concentration required for appointment scheduling and data entry amidst interruptions.

Emotional Effort

• Interacting with terminally ill patients and distressed family members.

Working Conditions

• Use of VDU, busy reception area, and exposure to ill patients.
• Occasional work at various Christie sites, requiring own transportation and a full UK driving license.