System Support Officer - FLK12855

Falkirk Council; Grangemouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

Falkirk Council is seeking a proactive Building Maintenance System Support Officer. You will play a crucial role in improving services through technology by supporting Housing Information Systems, managing system administration, and delivering training to staff. Ideal candidates will possess strong IT skills and experience in a public sector environment.

Qualifications

• Strong understanding of IT systems in a public sector environment.
• Experience in system administration and user support.
• Proactive and tech-savvy with a collaborative approach.

Responsibilities

• Support and develop Housing Information Systems.
• Manage system administration, user access, and external supplier liaison.
• Produce management reports on system performance.
• Deliver training on systems and IT equipment.

Skills

Communication

Problem-Solving

Collaboration

Job description

Job Description

Are you passionate about using technology to improve services and support teams? We're looking for a proactive and tech-savvy individual to join our team as aBuilding Maintenance System Support Officer.

What you'll be doing:

• Supporting, monitoring, and developing our Housing Information Systems to ensure they meet the evolving needs of our users.
• Managing the day-to-day administration of systems, including setting up user access and liaising with external suppliers.
• Producing management reports and providing insights on system performance and IT-related issues.
• Delivering training sessions to staff on systems and IT equipment to ensure confident and effective use.

What we're looking for:

• Strong understanding of IT systems, ideally within a public sector environment.
• Excellent communication and problem-solving skills.
• Experience in system administration and user support.
• A collaborative approach and a willingness to take initiative.