System Support & Development Analyst - Business System Support

Civil Nuclear Constabulary; South Oxfordshire; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

A leading public sector organization is seeking experienced candidates for a position involving the management and support of Business Systems or Applications, particularly with Oracle Fusion. The role includes responsibilities for ensuring application availability, supporting business processes, and managing incidents, offering a competitive salary and benefits package in a hybrid working environment.

Benefits

Generous benefits package

Qualifications

• Experience with Oracle Fusion, HCM, and related modules is preferred.
• High accuracy, structured, and methodical approach to tasks.
• Excellent communication skills adaptable to various audiences.

Responsibilities

• Ensuring stability and availability of core applications.
• Proactively identify opportunities to support business processes.
• Providing second/third line incident and data resolution.

Skills

Experience with Business Systems or Applications

Problem-solving

Attention to detail

Interpersonal skills

Communication skills

Education

ITIL Foundation Certification (willingness to obtain)

Tools

Oracle Fusion

Job description

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Job Reference:

1a2c8349af34

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Salary up to £38,207 (dependent on experience) plus a £2,000 South East allowance for candidates based at Culham, and a generous benefits package.
Location: Culham, Oxfordshire or Whitehaven, Cumbria (hybrid working).
Permanent, Full-Time (37.5 hours per week).

Some of the responsibilities of this role include:

• Ensuring stability, continuity, and availability of all core applications, providing rapid response to incidents and escalated user queries.
• Proactively identifying opportunities to support business processes, working with management and end-users to support new and existing applications and reports.
• Working across various applications and projects, including setup, maintenance, and ensuring high-quality service delivery.
• Supporting problem and knowledge management processes – creating and maintaining knowledge articles with our Managed Service Provider.
• Supporting operational activities through effective incident and data resolution to minimize end-user disruption.
• Configuring and managing systems according to change control processes, ensuring security and organizational requirements are met.
• Providing second/third line incident and data resolution to support BPSS activities, managing requests and incidents using service management tools.
• Participating in User Acceptance Testing for quarterly patches and system improvements.

A detailed copy of the role responsibilities can be found in the attached job description.

To be successful, you should have:

• Experience with Business Systems or Applications, preferably Oracle Fusion, HCM, and related modules.
• Willingness to obtain ITIL Foundation Certification within 12 months.
• A pragmatic problem-solving approach.
• Ability to understand technical issues.
• High accuracy and attention to detail.
• Strong interpersonal skills for team collaboration and customer liaison.
• Methodical and organized approach.
• Excellent communication skills adaptable to all audiences.

If interested, please view the full JD via the provided link, complete the application with your line manager’s endorsement, and attach it with your application in Oracle Fusion.

Click here to view the role profile.