System Operation Specialist - Information System

HY Legal and Services Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the outsourcing sector seeks a System Operation Specialist - Information System to join a social media video content platform in London. The role involves assisting with customer consultations, delivering training, and managing system errors. Ideal candidates will have strong communication skills, fluency in English and Mandarin, and a collaborative mindset, with the ability to handle high-intensity work situations.

Qualifications

• Fluency in English and Mandarin (written and spoken) required.
• Highly service-oriented with exceptional emotional management abilities.
• A quick learner who works effectively in high-pressure situations.

Responsibilities

• Assist with on-call customer consultations regarding ERP systems.
• Deliver ERP system training and collect user feedback.
• Manage system errors and support customers in collaboration with engineering.

Skills

Communication skills

Problem-solving

Resilience

Collaborative mindset

Office software proficiency

Education

Junior college or higher

Tools

Commonly used office software

Job description

System Operation Specialist - Information System

System Operation Specialist - Information System

3 days ago Be among the first 25 applicants

We are an outsourcing company that has clients in Europe, USA and Asia. We are seeking System Operation Specialist- Information System to work in one of our valued client offices in London. Our client is a social media video content platform for creating and sharing short lip-sync, comedy, and talent videos and with offices in most EMEA and AMS countries.

Responsibilities:

• Assist with on-call customer consultations related to the ERP system (such as finance, procurement, and legal, etc). This includes, but is not limited to, providing guidelines, addressing system issues, and tracking the fulfilment of optimization requirements.
• Assist in delivering ERP system training to essential users and end-users located in the non-China region, and collect user experience feedback.
• Assist in managing system errors, providing support to customers, and collaborating with engineering teams to resolve issues.
• Gather and organize relevant system knowledge into an internal knowledge base, and provide suggestions for enhancing the system's efficiency.

Requirements:

• Junior college or higher
• Having excellent communication and expression skills, being highly service-oriented, and possessing exceptional emotional management abilities are all important qualities to have.
• Good resilience, and capability to provide reasonable responses and solutions against problems in time.
• Being a quick learner, having a collaborative mindset, working effectively in high-pressure situations, and having the ability to handle high-intensity work.
• Proficient in commonly used office software
• Fluent English and Mandarin in writing and speaking

* When applying, please attach an updated copy of your CV in English. Thank you

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Product Management and Management

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at HY Legal and Services Ltd by 2x

Sign in to set job alerts for “System Operations Specialist” roles.

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 weeks ago

Application Support Engineer (Entry Level)

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 11 hours ago

Chiswick, England, United Kingdom 4 days ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 16 hours ago

London, England, United Kingdom 5 days ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

City Of London, England, United Kingdom £30,000.00-£40,000.00 1 week ago

Hounslow, England, United Kingdom 1 week ago

London, England, United Kingdom 7 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

Jr Technical Operations Support Engineer

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 15 hours ago

3rd Line Infrastructure Support Technician – Out of Hours

Orpington, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.