System Development Engineer (L4), Catalog Support and Programs

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job description

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System Development Engineer (L4), Catalog Support and Programs, London

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Client:

Amazon UK Services Ltd.

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

9e562dd41305

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world’s largest e-Commerce products catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings. To achieve this, we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on the Amazon top-line, all the while continuously growing the overall selection. We develop and apply technologies spanning parallel processing, storage, Machine Learning, Natural Language Processing, and Image Recognition.

You will be part of Services Support Team under Catalog Support and Programs (CSP) in ASCS Org. The mission of the CSP team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of the ASCS team, you’ll play a key role in driving Amazon’s business. You will be responsible for providing Service Level issue support to all ASCS Engineering teams, keeping their software packages/configurations secure, setting up and monitoring new metrics and alarms, and driving root cause resolutions for recurrent issues. You will also build tools to improve operational efficiency.

This role requires an individual with excellent system/tool coding abilities and AWS services understanding. The candidate should be a self-starter, comfortable with ambiguity, detail-oriented, and capable of working with data from multiple sources. Strong communication skills are essential to work with engineering teams, understand requirements, and shape analytical deliverables. The candidate should also think strategically and analytically about business, product, and technical challenges, and have a strong sense of ownership and drive. The role involves working with diverse data and cross-functional teams, using data to improve processes. An ideal candidate enjoys solving ambiguous problems, learning complex systems quickly, and building insights from data.

We are looking for System Development Engineers who innovate, love coding, solve hard problems, and are persistent. Our engineers are top-notch, work hard, have fun, and make history.

Key job responsibilities

• Handle all incoming system and service tickets across multiple products, features, and services.
• Support software/system deployment in staging and production environments.
• Deliver logical, maintainable solutions using appropriate technologies within deadlines.
• Learn and incorporate engineering best practices, reviews, and feedback.
• Identify problems, scope opportunities, calculate costs, and make technical trade-offs.
• Contribute to operational excellence and troubleshoot defects.
• Drive company-wide campaigns and manage compliance risks for ASCS systems.

A day in the life

• Big Picture: Solve problems at their root, understanding broader context.
• Proactive: Show energy and initiative in solving problems.
• Adaptable: Willingly undertake various tasks, adapt to new technologies and products.
• Quality: Demonstrate thoroughness and quality in work.
• Integrity: Act with personal integrity at all times.
• Professional: Work within team processes, confront problems, propose solutions, take ownership, and maintain a positive attitude.

About the team

Catalog Support and Programs (CSP) provides program management and technical support for catalog systems and tools. We implement business logic, increase selection by onboarding vendors, integrating feeds, and configuring marketplace setups. We also drive cross-functional programs across catalog engineering teams.