System Developer - ServiceNow (One Devon People Digital)

TN United Kingdom; Exeter; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a System Developer for an innovative digital program that aims to enhance employee experience across multiple NHS trusts. This role involves managing and optimizing ServiceNow HRSM, ensuring data integrity, and providing technical support to a dedicated team. You will play a crucial part in delivering a unified digital front door for People Services, ensuring that frontline workers have access to a seamless experience. Join a forward-thinking organization that values diversity and is committed to inclusivity, while enjoying a range of benefits including salary sacrifice options and an NHS pension scheme.

Benefits

Staff discounts on shopping

Fitness and leisure options

Salary sacrifice options

Car lease schemes

NHS Pension scheme

Cycle to work scheme

Qualifications

• Proven experience with ServiceNow and workflow optimization.
• Strong technical support skills for system enhancements.

Responsibilities

• Manage day-to-day operations of ServiceNow HRSM and optimize workflows.
• Provide expert technical advice to stakeholders and ensure compliance.

Skills

ServiceNow

Workflow Optimization

Information Governance

Technical Support

Education

Bachelor's Degree in Computer Science or related field

Tools

ServiceNow HRSM

Configuration Management Database (CMDB)

Job description

Client:

Royal Devon and Exeter NHS Foundation Trust

Location:

Exeter, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

07c2cfb88979

Job Views:

6

Posted:

04.04.2025

Expiry Date:

19.05.2025

Job Description:

Role Summary

Are you both inspired and inspiring? Both are essential attributes for the post of System Developer for EVA (ServiceNow), where you will make a real difference, and provide leadership to passionate, hard-working teams. The Royal Devon University Healthcare NHS Foundation - host employer for the NHS People Digital Programme - is seeking a knowledgeable, creative, and ambitious individual for this critical management role.

About the Role

The benefits of the People Digital programme are myriad:

• Scaling will move Devon towards a unified model, at a system level, which takes advantage of common processes, policies, governance, and operating models to deliver a consistent employee experience across the system.
• Digital will give our frontline workers a consumer-grade experience and simplified route to get support from People Services, through the integration of our people digital landscape and the introduction of an automated and intuitive people portal.
• It will enable us to have a single source of truth for people data, to support reporting and strategic workforce planning.

The post sits within the People Digital Services Products Team which forms part of the One Devon People Digital Services covering multiple NHS trusts. This post is responsible for delivering a seamless delivery and usage of a single digital front door (Service Now) to People Services across Devon.

• The day-to-day management of EVA (ServiceNow HRSM), workflow optimisation and development plus management and development of enhancements within the Product.
• Optimisation and administration of the corporate Service Now foundations such as HRSM (Incident, Problem, Change, Knowledge, Catalogue), Flow Designer, Virtual Agent (VA), Integration Hub (IH) and Configuration Management Database (CMDB).
• Improvement of automated complex and non-complex processes and manual checks on data received, liaison with data providers to address issues.
• Maintaining and analysing business rules, client scripts, UI Actions, UI Macros, CMS Pages, Notification events and Service Portal.
• Ensuring robust application of Information Governance and Policies through planning for backup and recovery of database information, managing system security & user access.
• Applies NHS Best Practice Guidelines in the administration of secure Health & Social Care Network (HSCN) facing websites and user password management.
• Providing expert technical advice and support to the EVA Product team including senior stakeholders.
• Attend meetings as appropriate and, when required, to act as the One Devon People Technology team representative.

Working hours per week: Monday to Friday - Flexible

Interview date: To be confirmed.

For further information please contact: Aaron Werner, Software Consultant.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services cover more than 2, square miles across Devon.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Salary is not the only financial benefit. You will have access to an extensive range of staff discounts on shopping, fitness and leisure options.

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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