System Configuration Analyst (Dynamics 365 CRM)

TN United Kingdom; Cardiff; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Systems Configuration Analyst to join their dynamic team in Cardiff. In this role, you will be responsible for configuring and customizing Microsoft Dynamics 365 CRM applications to meet business needs. You will engage in planning and implementation workshops, collaborate with various stakeholders, and ensure adherence to IT policies. The company fosters a flexible work culture, offering generous benefits including a holiday allowance, employee assistance programs, and health coverage. If you are passionate about technology and enjoy working in a collaborative environment, this opportunity is perfect for you.

Benefits

Generous holiday allowance

Employee assistance programme

24-hour online GP

Gym discounts

Healthcare coverage

Cycle to work scheme

Paid time off for wellness

Qualifications

• Experience in configuring and customizing Dynamics 365 CRM applications.
• Ability to document processes and create user help materials.

Responsibilities

• Configure and customize Microsoft Dynamics 365 CRM applications.
• Collaborate with users and stakeholders for system enhancements.

Skills

Dynamics 365 CRM

System Configuration

Collaboration

Troubleshooting

Documentation

Education

Technology Degree

Tools

Microsoft Dynamics 365

Power Platform

Job description

Social network you want to login/join with:

System Configuration Analyst (Dynamics 365 CRM), Cardiff

Client:

Location:

Cardiff, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

bd5196101e3d

Job Views:

124

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

Here at Alcumus we are currently seeking a Systems Configuration Analyst to configure and customize Microsoft Dynamics 365 CRM applications in line with our business requirements.

What that means day to day:

• Involved in planning, discovery/requirement workshops, documenting, generating estimates and supporting the implementation of Dynamics CRM/365 projects.
• Design, develop and test Dynamics CRM 365 customizations.
• Collaborating with end users, Business Analysts, Project Managers and Management for system enhancements and upgrades.
• Working collaboratively with team members to troubleshoot and resolve issues.
• Ensuring Change Request process is being followed as documented in the company’s IT policies.
• Providing support during UAT and regression testing.
• Completing special projects and providing project support as requested by senior leadership.
• Understanding of Dynamics 365 out-of-the-box functionality.
• Configuration and customisation experience with Microsoft Dynamics D365.
• Experience in creating and maintaining user and technical documentation on processes, policies, application configuration and user help materials.
• Familiarity with Power Platform capabilities and functions.

What you’ll get in return:

• French Speaking.
• Experience of working within an agile environment.
• Microsoft Certifications for Dynamics 365 at associate level.
• Graduate of a technology degree.

FOR THE HERE AND NOW: We provide a mature and flexible ‘work your way’ culture, generous holiday allowance, a ‘giving day’ to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you’re physically and mentally unwell.

FOR FUN: You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are!) and it’s important to us that everyone contributes to an environment that is positive and full of laughs. We’ve always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.