System Administrator - 1 year FTC (London or Amsterdam)

JAC Recruitment (UK) Ltd.; Greater London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

Global Retail Company is seeking an experienced Infrastructure Specialist to lead IT operations across London and Europe, with a hybrid work model based in London. The role covers network engineering, security, SAP prerequisites, 3PL coordination, and enterprise infrastructure alignment.

You will work with Entra ID/Azure AD, Intune/MDM, ServiceNow, and ERP connectivity in a fast-paced retail environment, spanning offices, showrooms, and warehouses.

Qualifications

• 10+ years in IT Infrastructure, Network Engineering, or Technical Operations.
• Experience with Entra ID/Azure AD and Intune/MDM solutions.
• Retail, fashion, logistics, or hospitality multi-site background.
• Strong understanding of SAP prerequisites and POS-to-ERP connectivity.
• Cisco CCNA or CompTIA Network+ or ITIL knowledge desirable.

Responsibilities

• Oversee Office IT Operations & Service Delivery across EMEA offices and showrooms.
• Vendor SLA management with hardware, telecom, and POS partners via ServiceNow.
• Build and maintain IT asset registers and infrastructure runbooks.
• Ensure GDPR/ITGC data protection compliance & encryption policies.
• Coordinate 3PL onboarding, warehouse moves, and facility expansions.
• Manage VPN tunnels and SD-WAN paths to external 3PL environments.
• Configure and manage warehouse hardware and logistics VLANs.
• Oversee SAP-centric infrastructure prerequisites and RFC endpoints.

Skills

IT Infrastructure

Network Engineering

Security & Compliance

Project Coordination

Education

Bachelor's degree in IT or related field

Cisco CCNA / CompTIA Network+ / ITIL knowledge

Tools

ServiceNow

Entra ID/Azure AD

Microsoft Intune / MDM

M365

VPN/SD-WAN

SAP Connectivity

Job description

Company: Global Retail Company

Position: Infrastructure Specialist

Contract: 1-year fixed term contract

Location: London (Hybrid)

Salary: 60,000 – 70,000 GBP + 10% Bonus

Job responsibilities:

1. Office IT Operations & Service Delivery

• Corporate Workplace Operations: Manage daily IT infrastructure across EMEA offices and showrooms, covering corporate hardware lifecycles (Windows/MacOS), M365 systems, conferencing technology, and automated onboarding/offboarding workflows.

• Vendor SLA Management: Manage local and regional hardware vendors, telecom partners, field support agencies, and POS providers, holding them accountable to strict ticket resolution timelines via ServiceNow.

• Asset Management & Playbooks: Build and update detailed IT asset registers alongside infrastructure configurations, store deployment playbooks, and standardized troubleshooting runbooks.

2. Information Security, Governance & Compliance

• Endpoint Protection: Enforce corporate cybersecurity standards across all endpoints using modern Identity Lifecycle mechanisms (Entra ID/Azure AD) and device compliance tools (Microsoft Intune/MDM).

• Threat & Risk Management: Monitor, identify, and remediate environment vulnerabilities. Support penetration testing schedules, deploy Multi-Factor Authentication (MFA), and maintain device encryption policies.

• Data Protection Compliance: Ensure all localized retail systems and warehouse practices comply directly with GDPR, IT General Controls (ITGC), and corporate data breach prevention playbooks.

3. Warehouse Tech Readiness & 3PL Coordination

• Logistics Network Engineering: Act as the primary technical point of contact during third-party logistics (3PL) partner onboarding, warehouse moves, and facility expansions.

• Secure Environment Bridging: Establish and maintain secure, high-availability VPN tunnels and SD-WAN routing paths between our core network and external 3PL environments.

• RF & Hardware Onboarding: Configure and manage localized warehouse hardware, including RF guns, industrial handheld scanners, barcode label printers, and dedicated logistics VLANs.

• Network Security Guardrails: Manage firewall rules, routing rules, and strict IP whitelisting to ensure 3PL integrations align with corporate cybersecurity frameworks.

4. Core Enterprise Infrastructure & SAP Backing

• Network Architecture Management: Oversee and scale EMEA-wide network routing, switching, firewalls, and enterprise identity management systems.

• SAP Technical Prerequisites: Manage critical infrastructure prerequisites that fuel our SAP-centric strategy, including network print routing, RFC endpoints, secure connectivity paths, and POS-to-ERP transaction queues.

• Global Architecture Alignment: Partner closely with global architecture units to ensure European implementations conform to standard global design baselines.

Experience

• 10+ years of progressive, hands‑on experience in IT Infrastructure, Network Engineering, and Technical Operations roles.

• Modern Device Governance: Mastery of endpoint management through Microsoft Intune / MDM solutions and user access lifecycles inside Entra ID (Azure AD).

• Sector Background: Documented experience supporting multi‑site environments within Retail, Fashion, Logistics/Supply Chain, or Fast‑Paced Hospitality brands.

• Store Tech Fluency: Expert understanding of physical retail tech stacks, including modern POS ecosystems, network payment routing, mobile registers, and store‑wide coverage WiFi deployment.

• 3PL/Logistics Coordination: Proven success collaborating with external 3PL logistics operators to set up network configurations, firewalls, IP whitelisting, and specialized warehouse devices.

• SAP Connectivity Awareness: Direct exposure to managing network prerequisites for SAP integration feeds, document printing routing, and stable system‑to‑system connections.

• Highly Desirable Certifications: Cisco CCNA, CompTIA Network+, Microsoft 365/Intune certifications, or ITIL foundational framework knowledge.

We regret to inform applicants that only shortlisted candidates will be notified.

Thank you for understanding.

#LI-JACUK #UN