System Administrator

Oscar Technology; England; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading technology provider in the financial services sector seeks a Technical Support Analyst to provide exceptional remote support. The role involves troubleshooting client issues, managing technical tasks, and ensuring a high standard of customer service. Candidates should have a minimum of 3 years in IT support and a passion for client satisfaction, with opportunities for professional growth.

Benefits

Generous annual leave plus bank holidays

Life insurance

Comprehensive travel insurance

Private Medical and Dental Insurance

Contributory pension scheme

Company events

Qualifications

• Minimum 3 years' experience working in IT roles demonstrating excellent customer service.
• Proactive/flexible nature with a great attitude.
• Experience in hardware troubleshooting and networking.

Responsibilities

• Provide technical support primarily via phone and email.
• Document technical issues and escalate to appropriate teams.
• Support and manage Active Directory accounts and permissions.

Skills

Customer Service

Technical Support

Troubleshooting

Networking Fundamentals

Tools

Active Directory

VMware vSphere

Microsoft Suite

Job description

Social network you want to login/join with:

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.

Responsibilities (including but not limited to the following as required):

• Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.
• Effectively communicate with both clients and peers ensuring timely responses.
• Record all work activities in a timesheet in our ticketing system (ConnectWise).
• Must be able to multi-task client issues when applicable.
• Document technical issues and take ownership of escalating issues to the appropriate SME team.
• Must be amenable to occasional travel.
• Must meet the minimum standard for personal key performance indicators.
• Must contribute to the overall success of team mandated goals and key performance indicators.
• Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.
• Incredible sense of pride and passion for what you do and a desire to help your teammates.
• Must be neat, organised, energetic, and show initiative.
• Support and provide expertise of the evolving Microsoft suite of products, self-learning and self-training new products and services when applicable.
• Experience with advanced hardware troubleshooting and the installation of core Networking equipment.

Technical Skills:

• Create/Manage Active Directory accounts, groups & permissions.
• Duo Security and other two factor authentication applications.
• Microsoft .
• Troubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.).
• Understanding of Networking fundamentals.
• VMware vSphere administration.
• Troubleshoot DNS, DHCP and TCP/IP issues.
• Experience administering Windows 10/11 and Server and above.
• Experience administering Windows Server and above.

Nice to Have:

• Ability to learn new technologies and systems quickly.
• Experience managing or working in a multi-tenant environment.
• Experience working in Financial services and/or MSP space.
• Microsoft certified.
• Ability to work through issues methodically.
• Basic experience with policy management (Group Policy & Intune).
• Experience in support Mac OS X devices.

Qualifications:

• Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support.
• Great attitude, team player always willing to pitch in and take on new tasks
• Proactive/flexible nature

What you can Expect:

• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
• Life insurance
• Comprehensive travel insurance for you and your family in line with scheme rules
• Confidential well-being and counselling support
• Competitive Compensation
• Contributory pension scheme
• Company events
• Private Medical and Dental Insurance

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.