SysOps Engineer - EMEA

Mercy Corps; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise dynamique recherche un technicien support pour la mise en œuvre et la gestion des environnements clients dans Azure. Le candidat idéal aura une formation en informatique, des connaissances en systèmes embarqués, ainsi qu'une expérience au sein d'équipes orientées vers le client. Ce rôle offre une opportunité de croissance professionnelle tout en contribuant à des solutions innovantes et à l'amélioration continue. Une grande capacité à communiquer et à résoudre des problèmes est essentielle.

Benefits

Transparence sur la structure salariale et les avantages

Travail sur divers projets dans différents secteurs

Qualifications

• Expérience en ingénierie réseau et infrastructure (minimum 2 ans).
• Connaissances des systèmes informatiques et des réseaux.
• Expérience en tant que technicien de support ou dans des rôles de service client.

Responsibilities

• Implémentation et configuration des environnements clients.
• Fournir un excellent service client et support.
• Identifier des opportunités d'automatisation et d'amélioration des processus.

Skills

Communication

Résolution de problèmes

Système de conformité IT

Orientation client

Capacité à multitâcher

Motivation et proactivité

Education

BS/BA en informatique, ingénierie ou domaine connexe

Certification AZ900

Tools

Microsoft Azure

AWS

PowerShell

SQL Server

Job description

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OneStream Software is a Microsoft Gold Partner specializing in Cloud Platform services and hosting customer environments in Microsoft Azure. Our proprietary software is installed in the customer's hosted cloud environment and managed by us. This position involves implementing and supporting customer environments, including gathering customer-specific configurations, preparing environments for go-live, and responding to customer support tickets. The role requires knowledge of analyzing and articulating common business processes and decisions to resolve customer issues. The employee should work well in a small team, be willing to share responsibilities, and interact with internal staff, managers, and customers worldwide. A passion for technology, continuous learning, and the ability to mentor others are essential for success.

RESPONSIBILITIES

Primary responsibilities:

• Implementing customer environments and configuring software.
• Performing environment updates and software upgrades.
• Providing excellent customer service and support.
• Monitoring customer environments via Azure alerts and Operations Management Suite.
• Identifying opportunities for automation and process improvements.
• Troubleshooting production issues and performing on-call duties.

Secondary responsibilities:

• Participating in architectural discussions for successful cloud deployment.
• Architecting, designing, and implementing solutions with Azure Resource Manager (ARM).
• Updating technical documentation, workflows, and knowledge articles.
• Identifying security and process improvement opportunities.
• Implementing changes to achieve compliance certification.
• Supporting internal infrastructure projects.

DESIRED SKILLS AND EXPERIENCE

Required Education and Experience:

• Working towards a BS/BA in Computer Science, Engineering, or a related field.
• AZ900 certification highly desired.
• Experience in analyzing, implementing, and evaluating IT systems.
• Understanding of computer systems, networks, and related technologies.
• Knowledge of IT compliance, policies, and procedures.
• Strong organizational skills and ability to work independently.
• Excellent communication skills.

Preferred Education and Experience:

• BS/BA in Computer Science, Engineering, or related field.
• 2+ years of network engineering and infrastructure experience.
• Experience as a help desk technician or in customer service roles.
• Experience with technologies such as Microsoft Azure, AWS, Windows Server, SQL Server, Active Directory, PowerShell, REST APIs, JSON, ARM Templates, Azure AD, Okta, OpenID Connect, SAML, cryptographic protocols, and network security devices.

Personal Attributes

• Customer service orientation.
• Strong problem-solving skills.
• Ability to multitask effectively.
• Passion for technology and learning.
• Self-motivated and proactive.
• Team player with excellent communication skills.
• Legally authorized to work in the UK without sponsorship.

WHO WE ARE

OneStream is an independent software company backed by private equity investors. We provide an intelligent finance platform that enables confident decision-making and maximizes business impact through data management, financial close and consolidation, planning, reporting, analytics, and machine learning. Our platform empowers finance and operations teams with AI-enabled insights for faster, smarter decisions, in a modern, scalable CPM platform. To learn more, visit our website.

WHY JOIN THE ONESTREAM TEAM

• Transparency regarding corporate structure, salary, and benefits.
• Core value of customer success.
• Variety of project work across different industries.