Switchboard & Workplace Services Assistant

JLL; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global real estate services provider is seeking a Switchboard & Workplace Services Assistant in Birmingham. This role involves managing inbound calls, supporting the front-of-house team, and ensuring a smooth communication process in a corporate environment. Strong customer service and communication skills are essential. The role offers a full-time position with specific hours and opportunities to advance your career within the company.

Qualifications

• Strong professional telephone manner.
• Corporate environment experience required.
• Approachable personality with a good sense of humour.

Responsibilities

• Manage inbound calls from potential clients and contractors.
• Cover Front of House duties during busy periods.
• Conduct office walk-throughs to identify issues.
• Support client events.

Skills

Strong customer service skills

Excellent communication skills

Ability to use initiative under pressure

Team player

Organizational skills

Good educational background

Flexible approach

Telephone-based contact centre experience

Education

Good educational background

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Switchboard & Workplace Service Assistant

Find your next move at JLL and build a fulfilling career

At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.

Job Overview: Switchboard & Workplace Services Assistant - Birmingham

Hours: 08.30-17.30 Tuesday – Thursday. Additional hours will be required to cover absence.

What this job involves:

Handling inbound calls, triaging, and directing enquiries to relevant departments and supporting the day to day running of reception services.

Reporting to the Switchboard Supervisor you will provide support to both the JLL contact centre staff and to the front of house team. The primary function is to ensure all calls to JLL are answered in line with service level agreements. As a joint role you will also assist in the running of the front of house and client service team, as a when required.

The position requires strong communication and customer service skills.

Key responsibilities:

• Managing inbound calls from potential clients and contractors

• Covering Front of House duties during busy periods

• Conducting office walk-throughs to identify issues

• Supporting client events

• Ensuring compliance with company policies

• Handling approximately 150 calls per day

• Maintaining abandonment rate below 5%

• Managing office supplies and inventory

• Maintaining kitchenette supplies and cleaning coffee machines

• Updating Excel database for business unit changes across UK

• Updating internal communication screens

• Overseeing meetings and events (room setup, catering, cleaning)

• Managing office access and visitors

Candidate requirements:

• Strong customer service and networking skills

• Professional telephone manner with excellent communication

• Ability to use initiative under pressure

• Team player who can multi-task and prioritize

• Flexible approach to departmental needs

• Good educational background and English language skills

• Approachable personality with good sense of humour

• Corporate environment experience

• Telephone-based contact centre experience required

Each area requires attention to detail, organizational skills, and the ability to multitask while maintaining a professional office environment.

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Location:

On-site –Birmingham, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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