Switchboard/Telephonist

Hilton Worldwide, Inc.; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A global hospitality leader is seeking a Switchboard Telephonist for their London location. This role involves managing guest communications, handling emergency calls, and ensuring a high standard of customer service. Ideal candidates will have strong communication skills, a positive attitude, and the ability to work independently as well as part of a team.

Qualifications

• Positive attitude and good communication skills, especially on the telephone.
• Commitment to delivering a high level of customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Accept and deliver all messages correctly and promptly for both Guests and management.
• Handle emergency calls and relay accurate information as needed.
• Demonstrate a high level of customer service at all times.

Skills

Customer service

Communication skills

IT proficiency

Job description

Job Description - Switchboard Telephonist (HOT0BQOO)

Job Number:

HOT0BQOO

Work Location

Hilton London Paddington Hotel, 146 Praed Street, London W2 1EE

A Switchboard Telephonist accepts, delivers, and responds to guest and management messages, enquiries, and emergencies. They use their knowledge of hotel facilities, services, and the local area to respond quickly to customer needs.

What will I be doing?

As a Switchboard Telephonist, you will:

• Respond to guest and management messages, enquiries, and emergencies efficiently
• Ensure all messages are accepted and delivered accurately and promptly
• Manage wake-up calls at the correct times
• Promote hotel facilities and services using up-selling techniques
• Handle emergency calls immediately and relay accurate information
• Maintain high customer service standards
• Follow hotel security, fire regulations, and health and safety laws
• Attend necessary training courses
• Have knowledge of hotel services, local attractions, and landmarks
• Follow brand standards
• Assist other departments as needed

What are we looking for?

Ideal candidates:

• Possess a positive attitude and good communication skills, especially on the phone
• Are committed to high customer service standards
• Can work independently and as part of a team
• Have basic IT skills

Preferred experience includes:

• Previous experience in customer-focused roles

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a range of accommodations worldwide. We are dedicated to providing exceptional guest experiences and creating a welcoming environment for our team members. Our vision is "to fill the earth with the light and warmth of hospitality," guiding us in delivering remarkable experiences every day.