Switchboard Operators

Bedfordshire Hospitals NHS Foundation Trust; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider is seeking a dedicated individual to join their team as a telecoms operator. This role is crucial in ensuring smooth communication within the hospital, as you will be the first point of contact for inquiries and emergencies. With a focus on customer care, you will manage calls, operate switchboard equipment, and handle emergency situations. The position offers a structured 6-week rota, allowing for work-life balance while contributing to a vital service in the community. If you possess strong communication skills and a good telephone manner, this opportunity could be the perfect fit for you.

Benefits

High-quality training

Career development opportunities

State-of-the-art facilities

Qualifications

• Strong customer care skills and ability to operate telecommunication equipment.
• Ability to manage emergency calls and direct inquiries effectively.

Responsibilities

• Answering incoming calls and directing them to the appropriate departments.
• Operating emergency phones and alarms as needed.

Skills

Good telephone manner

IT literacy

Excellent communication skills

Tools

DECT phones

Switchboard equipment

Job description

Job Role and Responsibilities

The role involves answering the majority of incoming calls to the hospital, ensuring they are directed to the correct persons or departments. You will also manage emergency phones and alarms.

Work is based on a 6-week rota, which includes lone working and weekends.

Key responsibilities include:

1. Customer care and answering calls
2. Operating DECT phones
3. Handing out keys
4. Being the first point of contact for hospital, clinic, or ward inquiries
5. Operating switchboard equipment and handling emergency calls

Essential Skills and Qualifications

Good telephone manner, IT literacy, and excellent communication skills are required.

About Bedfordshire Hospitals NHS Foundation Trust

We serve a population of approximately 700,000 across Bedfordshire and surrounding areas, with two hospital sites in Bedford and Luton offering services such as A&E, maternity, and paediatrics.

Additional Information

Joining our friendly, high-performing Trust provides access to high-quality training and career development. Our state-of-the-art facilities support cutting-edge healthcare.

Please note applications may close early if sufficient applications are received. All new staff undergo a six-month probation period. Travel between sites may be required.

Review all attached documents to understand job requirements. For more details or informal visits, contact:

• Name: Sarah Norman
• Job Title: Assistant Telecoms Manager
• Email: [e-mail]
• Phone: [phone]