Switchboard Operator - York

York Teaching Hospital Facilities Management (LLP); York and North Yorkshire; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

NHS Pension

27 days holiday rising to 33

Employee Assistance Programme

NHS Car Lease scheme

Cycle to Work

Job summary

York Teaching Hospital Facilities Management (LLP) is seeking a flexible Switchboard Operator to join the York Hospital team. The role supports a 24-hour switchboard service, with shifts including days, nights, weekends and bank holidays on a 4-week rota.

Expect to handle emergency calls, operate the switchboard, update electronic records on the ARC system, and manage related admin tasks. Training is provided and prior switchboard exposure is advantageous.

Qualifications

• English & Maths C or equivalent.
• Previous office/administrative experience in an NHS environment.
• Previous experience in a similar role (telephonist, receptionist).

Responsibilities

• Deal with emergency calls calmly over the bleep system.
• Operate switchboard and communication systems; liaise with callers.
• Handle enquiries professionally; provide help and advice to the public on the phone.
• Update and process information on the ARC system; chase updates with staff.
• Perform administrative duties and manage the Switchboard Email Group; log Trust taxi usage.
• Re-programme and issue replacement pagers/bleeps and replace batteries as faults arise.

Skills

Good communication

Confidential information handling

Telephone handling

Adaptability

Windows based systems

Education

English & Maths C or equivalent

Tools

ARC system

Job description

York Teaching Hospital Facilities Management (LLP)

Switchboard Operator - York

The closing date is 11 November 2026

We are looking to recruit a flexible, enthusiastic, friendly, self-motivated Switchboard Operator Based in York Hospital. Some switchboard experience would be an advantage, but training will be given.

The switchboard is a 24 hour service that runs seven days a week; this is therefore a job that would suit candidates who enjoy the flexibility of working different shifts.

The shift patterns include; days, nights, weekends and bank holidays. Please note: The working pattern for this vacancy will be rostered over a 4 week rota.

You will need to have the ability to use your initiative when lone working, and maintain a professional, confidential and patient cultured approach at all times.

Main duties of the job

• You will be expected to deal with emergency calls in a calm and efficient manner over the emergency bleep system
• To operate switchboard and communication systems, liaising and negotiating with internal and external callers
• To deal and resolve (wherever possible) all enquiries in a professional manner, acting as help and advice and dealing with the public on the phone
• To update and process electronic information onto the ARC system as and when required, chasing updated information by contacting consultants, secretaries, departments, IT etc
• Administrative duties as well as taking calls, which include processing the information sent to the Switchboard Email Group and writing up the doctors on call rota, and accurate logging of the Trust taxi usage
• Dealing with people face to face to re-programme and issue replacement pagers/bleeps when faults are reported, and replace batteries for paging equipment

About us

To find out more about working for our Trust, please visit:

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make your application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Education, Qualifications and Training

• English & Maths C or equivalent
• Previous office / administrative experience in a NHS environment.
• Previous experience in a similar role i.e. telephonist, receptionist etc

Skills & Attributes

• Good level of communication skills
• Experience of dealing with confidential information.

Aptitude & Personal Qualities

• Ability to adapt to various situations over the telephone

Experience and Knowledge Required

• Experience of Windows based computer systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York Teaching Hospital Facilities Management (LLP)