Switchboard Operator | Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trusts; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent healthcare provider in Nottingham seeks a Switchboard Operator to manage inquiries and assist both public and staff. This role requires excellent IT skills and the ability to handle up to 100 calls per hour. You will work under pressure in a supportive team environment. Comprehensive training is provided. We encourage diverse applicants and offer a range of personal development opportunities.

Benefits

Extensive personal development opportunities

Support for staff rewards and benefits

Qualifications

• Flexibility to work and assist public and staff.
• Willingness to undergo training for switchboard operations.

Responsibilities

• Be the first contact for hospital inquiries.
• Respond to emergency calls and messages.
• Handle on-call rota communications.

Skills

Switchboard/call centre experience

Proficiency in IT skills

Excellent organizational skills

Ability to work under pressure

Friendly and approachable demeanor

Job description

This is an exciting opportunity to join the Estates and Facilities team as a Switchboard Operator.

This role is mainly based at the Queens Medical Centre; however, you will be required to work at the City Hospital from time to time.

The position is an Annualised hours contract of 1134 hours.

We are looking for someone with a flexible approach to work who is motivated to assist the public and staff with their daily enquiries. Ideally, you will have previous Switchboard/call centre experience; however, all training will be provided.

The post holder must have proficiency in IT skills.

If you have applied for a position in the last 6 months, then you need not apply.

HIDDEN VACANCY

In addition to the summary below, you should familiarize yourself with the full Job Description and Person Specification documents attached to this advert.

Your responsibilities will include:

• Being the first point of contact for hospital inquiries from the general public and Trust staff.
• Responding professionally and sympathetically to callers in need of support.
• Managing emergency crash calls to the 22 22 emergency teams within the Trust via the Blick bleep system and the Everbridge messaging system.
• Responding efficiently and actioning all on-call rota’s sent into the department.
• Adhering to all Trust and in-house policies and procedures.

You will need to demonstrate excellent organizational skills, work well under pressure, and be a friendly, approachable team player.

With over 19,000 staff, NUH is one of the city's largest employers, supporting health and wellbeing, research, education, and innovation.

Join our team at NUH. We value diversity and welcome new ideas to develop our team and deliver world-class healthcare. We offer extensive personal development opportunities, aiming to turn your job into a career.

We particularly encourage applications from individuals who identify as Black, Asian, and Minority Ethnic, or Disabled, as we strive for better representation at NUH.

Our values include Trust, Empowerment, Ambition, Mindfulness, Nurturing, Unity, and Honesty.

Working in the NHS and NUH can be challenging but rewarding. We support our staff with rewards and benefits wherever possible.

Your key responsibilities include:

• Answering up to 85-100 calls per hour.
• Engaging with callers to resolve queries in one call if possible.
• Responding to all email inquiries in the department inbox.
• Answering all 2222 calls promptly.
• Conducting daily lift testing.
• Performing weekly fire alarm testing calls.
• Daily testing of Blick bleep pagers.
• Assisting with doctor changeovers twice yearly.
• Handling on-call rota’s and dealing with calls accordingly.
• Working as part of the team.

This advert closes on Sunday, 27 July 2025.