Switchboard Operator/Front Desk Receptionist

www.findapprenticeship.service.gov.uk - Jobboard; Gillingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local service provider in Gillingham seeks a Switchboard Operator/Front Desk Receptionist. You will operate a busy telephone switchboard, manage emergency calls, and greet guests. Strong communication skills and a professional demeanor are essential for this role. The position requires ensuring that all calls are handled properly and reception is maintained in a tidy manner.

Qualifications

• Experience in managing a telephone switchboard.
• Ability to handle emergency calls effectively.
• Strong communication and customer service skills.

Responsibilities

• Operate a busy telephone switchboard service.
• Greet and welcome guests upon arrival.
• Ensure reception area is tidy and presentable.

Job description

Switchboard Operator/Front Desk Receptionist

Operate a professional and efficient service to a busy telephone switchboard and main enquiries desk. To ensure that callers are connected appropriately and in a timely fashion Maintain up to date information regarding extension numbers and other relevant general information to provide an efficient service Manage the bleep system including the programming, issuing, documentation and instructions on use of bleeps Operate and manage the emergency phone system to ensure that cardiac arrests, fire alarms and emergency calls are dealt with effectively and in a timely manner. This includes the assessment of the call and initiation of appropriate procedure. All action must be fully documented Instigate the Major Emergency procedure to alert appropriate hospital personnel and document progress and all action taken Greet and welcome guests as soon as they arrive at the reception desk Direct visitors to the appropriate person and location / departments Answer, screen and forward incoming phone calls Book taxis and maintain database for finance at the end of each month Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email