Switchboard Operator

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a dedicated Switchboard Operator to join their dynamic team. This role is crucial for ensuring exceptional customer service and maintaining effective communication within the organization. You will be responsible for managing incoming calls and providing support to guests and staff alike. With excellent training and development opportunities, as well as generous benefits such as paid holidays and discounted hotel rates, this position offers a fantastic chance to grow in a supportive environment. If you thrive in a fast-paced setting and have a passion for customer care, this is the perfect opportunity for you.

Benefits

28 days paid holiday

Discounted hotel room rates

Excellent training and development opportunities

Uniform provided with complimentary dry cleaning

Free meals during shifts

Pension scheme coverage

Qualifications

• Previous customer service experience is essential.
• Ability to remain calm under pressure and deliver high levels of customer care.

Skills

Customer Service Experience

High Levels of Customer Care

Calm Under Pressure

Good Communication Skills

Job description

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We are seeking a Switchboard Operator with the following qualifications and skills:

1. Previous customer service experience is essential
2. Capability and commitment to delivering high levels of customer care
3. Ability to remain calm under pressure
4. Good communication skills and telephone manners

What We Offer

Our Switchboard Operator position comes with excellent company benefits, including:

• 28 days paid holiday, plus an additional 5 days after 5 years of service
• Discounted hotel room rates across our hotels for you, friends, and family
• Excellent training and development opportunities
• Uniform provided with complimentary dry cleaning
• Free meals during shifts
• Pension scheme coverage

Our hotel features rooms including Holiday Inn Express and Crowne Plaza accommodations. There are multiple food and beverage outlets, including two restaurants, a trendy bar, a tea salon, and five state-of-the-art, purpose-built meeting rooms.