Switchboard Operator

Mitie; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facility management company is seeking a Switchboard Operator to manage incoming calls efficiently and provide excellent customer service. The ideal candidate will have prior experience in a call centre, strong interpersonal skills, and proficiency in Microsoft Office. This role offers a competitive salary and opportunities for career development.

Benefits

Competitive salary

Free on-site parking

Access to online GP services

Discounts for shopping, cinema, holidays

Qualifications

• Previous switchboard/call centre experience is desirable.
• Must have knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to work in a fast-paced environment.

Responsibilities

• Managing high levels of incoming calls that require redirection.
• Answer calls professionally, demonstrating excellent customer service.
• Capture and log call details to track workload and productivity.

Skills

Customer service skills

Knowledge of Microsoft Office

Interpersonal skills

Job description

Switchboard Operator

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

Hours: 40hrs per week, working 5 shifts between Monday - Saturday. Operational hours are Mon - Fri 08:00-18:00 and Sat 09:00-17:00

Salary: £12.60 per hour

What is in it for you?

-A competitive salary

-A friendly and supportive team

-Training, career development & progression

-Overtime opportunities

-A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.

-Free on-site parking

About the role:

-Managing high levels of incoming calls that require redirected to the relevant department

-Answer calls in a professional and efficient manner, demonstrating a high level of customer service

-Capture and log call details to track workload and productivity

-Ensure correct procedures are adhered to

-Work as part of a team to achieve operational expectations

-To undertake additional duties in line with management requests as required.

-Meet individually set KPIs

About you:

-Previous switchboard/call centre experience is desirable

-Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint

-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team

-Ability to work in a fast-paced environment.

-Ability to manage workload to meet team deadlines

-A willingness to learn and develop and show high level of commitment and professionalism

Essential

-Applicants must have a 5-year checkable history.

-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.



Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.