Switchboard Operator

Fairmont Hotels & Resorts; ST Andrews; On-site; GBP 40,000 - 60,000; Part time

Job summary

A luxury hotel in Scotland is seeking a Switchboard Operator to support the Front Office Team. The role involves handling incoming calls efficiently and assisting guests with inquiries. Candidates should have customer service experience and be eligible to work in the UK. This position offers a competitive hourly rate, staff benefits, and growth opportunities.

Benefits

Competitive hourly rate + Commission

Staff shuttle service

Complimentary staff canteen

50% off dining in outlets

Employee rates for Spa treatments

Complimentary access to gym and pool

Growth opportunities

On-the-job training

Regular social events

Qualifications

• Experience in a customer facing role is desirable.
• Must be eligible to live and work in the UK.

Responsibilities

• Ensure all incoming calls are dealt with correctly and efficiently.
• Assist with guest enquiries and provide information on local amenities.
• Answer all calls within 3 rings.

Skills

Customer service skills

Good English communication

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic five-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting two championship golf courses and award-winning spa and leisure facilities. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

A rare opportunity has arisen for a Switchboard Operator to join our friendly Front Office Team here at Fairmont St Andrews on a casual basis.

A Little More About The Role

• To ensure that all incoming calls are dealt with correctly and efficiently, and that all messages and enquiries are taken and passed on to the relevant persons.
• To assist with any guest enquiries wherever possible, and to give information on local amenities and hotel facilities.
• To ensure that all calls are answered within 3 rings, thus ensuring there is no lost business for the hotel.
• Pleasant, well spoken with good English
• Educated to a reasonable standard.
  
  

Qualifications

• Experience in a customer facing role is desirable
• Must be eligible to live and work in the UK
  
  

Additional Information

• Competitive hourly rate + Commission
• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Complimentary access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events