Switchboard Operator

Integrated Care System; Nottingham; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a leading NHS Trust as a Switchboard Operator, where you’ll be a vital point of contact for both the public and hospital staff. This role requires excellent communication skills, an empathetic approach, and the ability to handle emergencies. With continuous training provided, we seek motivated candidates ready to support our healthcare services in Nottingham.

Benefits

Personal development opportunities

Supportive work environment

Qualifications

• Minimum of 12 months experience working in a call centre or customer-focused setting.
• Experience of working within a healthcare environment.

Responsibilities

• Be first point of contact for hospital inquiries from the public and staff.
• Answer 85-100 calls per hour and resolve queries efficiently.
• Handle on-call rotas and adhere to Trust policies.

Skills

Communication

Organisational Skills

Education

NVQ Level 2 Call Handling

Job description

Go back Nottingham University Hospitals NHS Trusts

Switchboard Operator

The closing date is 27 July 2025

This is an exciting opportunity to join the Estates and Facilities team as a Switchboard Operator.

This will be mainly based at the Queens Medical Centre however you will be required to work from the City hospital from time to time.

The role itself is a Annualised hours contract of 1134 hours

We are looking for someone who has a flexible approach to work and is motivated to help the public and staff with their day to day enquiries, ideally you will have previous Switchboard/call centre experience however all training will be provided.

Post holder must have proficiency in IT skills.

If you have applied for a position in the last 6 months then you need not apply.

Main duties of the job

HIDDEN VACANCY

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

To be responsible for being first point of contact for hospital enquires from the general public and Trust staff.

To be professional and sympathetic to callers in need of support.

To be responsible for putting out emergency crash calls to the 22 22 emergency teams within the Trust, via the Blick bleep system and the Everbridge messaging system.

To be able to respond efficiently and action all on call rota's sent into the department.

To adhere to all Trust and in house policies and procedures.

You will need to be able to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and has an approachable manner.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Our organisation is driven by our strategic objectives and organisational values and behaviours -We Build Trust,We Empower,We are Ambitious,We are Mindful,We are Nurturing,We are United,We are Honest

Working in the NHS and at NUH is challengingyet rewarding. That is why we do all we can to support staff with rewards and benefits wherever we can.

Job responsibilities

To answer up to 85-100 calls per hour.

Engage with all callers to help resolve their query in one call if possible.

Answer all email enquires in the department inbox.

Answer ALL 2222 calls within a timely manner

Daily lift testing

Weekly fire alarm testing calls

Blick bleep pager daily testing

Help with Doctor change over twice yearly

Handle on call rotas sent into the department and deal with accordingly.

Most importantly work as part of the team

Person Specification

Training & Qualifications

• NVQ Level 2 Call Handling
• Computer Literate

Experience

• Minimum of 12 months experience working in a call centre of customer focussed setting.
• Experience of working within a healthcare environment

Communication and Relationships

• Demonstrate effective communication skills with callers/patients/relatives who may be very ill and/or distressed using a sympathetic and understanding approach.
• Able to calm angry callers, be empathetic and guide confused callers.
• Resolve caller problems using tact and diplomacy.
• Resolve caller problems using tact and diplomacy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottingham University Hospitals NHS Trusts

£24,625 to £25,674 a yearPer annum pro rate