Switchboard Operator

Hilton; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned hospitality establishment in London seeks a Switchboard Operator to ensure efficient reception experiences and provide excellent customer service. The ideal candidate has a positive attitude, good communication skills, and the ability to work both independently and as part of a team. Competitive salary and various employee benefits are offered.

Benefits

Competitive salary

Referral bonus

Incentives and bonuses

Meals on duty

Uniform provided

Qualifications

• Must demonstrate a positive attitude and provide excellent customer service.
• Competent level of IT proficiency is important.
• Experience in a customer-focused industry is an advantage.

Responsibilities

• Ensure an efficient reception experience for Guests.
• Assist with the Night Team's training and development efforts.
• Maximize room occupancy and use up-selling techniques.
• Demonstrate knowledge of hotel services, local attractions.

Skills

Positive attitude

Good communication skills

Customer service commitment

IT proficiency

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel.Its location makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant, offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.

A WORLD OF REWARDS

• Hourly rate £13.76
• Smart uniform provided andlaundered
• Free and healthy meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with dinner and breakfastafter successfully passing probation
• Modern and inclusive Team Member’s areas

What will I be doing?

• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity

What are we looking for?

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer-focused industry

Benefits

• Competitive Salary
• Referral Bonus
• Go Hilton travel program
• Incentive programs / Bonus
• Holiday allowance that increases with length of service
• Sick pay that increases with length of service
• Opportunity to enrol in an apprenticeship
• Meals on duty
• Uniform provided / Laundry service dependent on role

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Job: Guest Services, Operations, and Front Office

Title: Switchboard Operator

Location: null

Requisition ID: HOT0BT2F

EOE/AA/Disabled/Veterans