Switchboard Operator

Acorn Recruitment; Llantrisant; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Switchboard Operator in Llantrisant to provide comprehensive telephone services for the local Healthboard. The role requires flexibility to cover shifts, including nights and weekends, and involves managing high volumes of calls while responding accurately to emergencies. Ideal candidates should possess customer service experience and an excellent telephone manner. Training will be provided for those with prior experience in similar roles.

Qualifications

• Must act calmly and quickly to emergencies.
• Previous experience in a similar role is desirable.

Responsibilities

• Cover shifts over 7 days a week including nights and weekends.
• Manage incoming and outgoing calls efficiently.
• Be familiar with emergency procedures.

Skills

Customer service experience

Excellent telephone manner

Job description

Acorn by Synergie is looking for highly motivated individuals to provide comprehensive switchboard service to the local Healthboard based in Llantrisant.

You will be required to cover a shift pattern over 7 days a week with evenings, weekends and nights as part of a 24-hour service. Candidates must be flexible to help achieve a safe, kind and effective service.

The Switchboard Operator works as part of a front-line team on a 24 x 7 rota to deliver a telephone switchboard service.

Making and receiving a large number of telephone calls from staff, patients, relatives and other members of the public and connecting them quickly in the most appropriate manner to the person or department they require, using personal knowledge and an electronic telephone directory.

The ideal candidate will act calmly, quickly and accurately to any emergency call to alert the correct team and take immediate and precise action. This involves being conversant with all emergency procedures for Switchboard, including Cardiac Arrest and Medical Emergency calls.

Previous customer service experience and excellent telephone manner is essential.

Experience in a similar role would be desirable, however training will be provided.

Hours:

• 12 hours shifts on a rota basis
• 8am-8pm
• 8pm-8am

Salary:

• Days - £12.21
• Nights/Saturdays £17.22
• Sundays/Bank holidays £22.34

If this sounds like the perfect opportunity for you, apply now!

Acorn by Synergie acts as an employment business for the supply of temporary workers.