Switchboard Operator

Compass Group; Guildford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare services company is seeking a dedicated part-time Switchboard Operator in Guildford. The role involves managing calls, providing excellent customer service, and maintaining confidentiality while working closely within a hospital environment. Ideal candidates will have prior experience, outstanding communication skills, and be able to handle situations under pressure.

Benefits

Exclusive travel discounts

Discounts on groceries

Access to Digital GP

Cinema ticket discounts

Cash rewards for spending

Wellness and mindfulness classes

Career development programs

Qualifications

• Previous experience in a similar role is essential.
• Knowledge of Microsoft systems is important.
• Confident working in a hospital environment.

Responsibilities

• Sort and dispatch calls and e-mails to the relevant department.
• Update information when changes occur.
• Resolve stakeholder queries competently.

Skills

Excellent telephone manner

Effective communication

Organisational skills

Ability to work under pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

We're currently recruiting a dedicated Switchboard Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 35 hours per week.

As a Switchboard Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Could you bring your spark to Healthcare? Here's what you need to know before applying:

Your key responsibilities will include:

• Sort and dispatch calls and e-mails to the relevant department accurately within a timely manner
• Update and amend information when changes occur
• Ability to record accurate times and dates of all untoward incidents and complaints requiring Switchboard involvement.
• Resolve stakeholder queries competently and enthusiastically to represent our organisation in a professional light

Our ideal Switchboard Operator will:

• Previous experience in this role/similar position is essential
• Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
• Exceptional organisation skills with the ability to prioritise to meet deadlines.
• Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
• Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
• Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
• This position is subject to a Disclosure & Barring Service check; costs met by the employer.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/0807/85655001/52642694/STC #LI-DNP #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!