Switchboard Operator

Integrated Care System; England; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading NHS Trust is offering a full-time opportunity for a Switchboard Operator at Castle Hill Hospital. The role involves managing calls, providing excellent customer service under pressure, and covering a rotational shift pattern. Candidates should possess strong communication skills and the ability to work flexibly across various shifts.

Benefits

Salary sacrifice vehicle lease scheme

NHS employee terms and conditions benefits

Qualifications

• GCSE or equivalent secondary education required.
• NVQ in customer care or similar qualification is beneficial.
• Previous switchboard/telephone experience desired.

Responsibilities

• Handle calls professionally to ensure smooth hospital operations.
• Respond to emergency calls and incident procedures calmly.
• Provide portering and non-patient transport assistance as needed.

Skills

Work under pressure

Basic IT skills

Customer care experience

Telephone skills

Education

Good standard of secondary education to GCSE level or equivalent

NVQ customer care or equivalent

Tools

Microsoft Office

Job description

Go back Hull University Teaching Hospitals NHS Trust

Switchboard Operator

The closing date is 29 July 2025

An exciting opportunity has become available to work on the Switchboard at Castle Hill Hospital.

The post is to cover a rotational shift pattern on a Full time basis

You will be required to work a shift pattern that includes early, evenings, nights, weekends and bank holidays with unsocial hours enhancements (as per NHS employee terms and conditions) Flexibility is key as the team operates 365 days 24 hours a day, 7 days a week.

Salary: £24.169 PA/PR - (Plus unsocial hours enhanced pay) Access to salary sacrifice vehicle lease scheme and other staff benefits.

We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills.

Main duties of the job

The switchboard service is essential to the smooth running of the operation of our hospitals at both Castle Hill Hospital and Hull Royal Infirmary, which is one of 27 Major Trauma Centres in England.

You will be responsible for handling calls in a professional manner, enabling patients and colleagues to get through to the right number. Responding effectively to emergency calls, alarm activations and incident procedures in a calm and professional manner.

Additional training will also be given on the Portering and non-patient transport desk which also operates from the switchboard area.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person Specification

Education /Qualifications

• Good standard of secondary education to GCSE level or equivalent
• NVQ customer care or equiv

Skills/Knowledge

• Work under pressure
• Basic IT skills with a knowledge of Microsoft office based applications
• Previous switchboard/telephone experience
• Knowledge of NHS

Communication and Interpersonal Skills

• Customer care experience
• Experience of working within an office environment
• Excellent telephone skills

Other Requirements

• Must be willing to work flexibly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hull University Teaching Hospitals NHS Trust