Switchboard Operator

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Job Role: Switchboard Operator

The successful candidate will be supported to develop skills and competencies to operate telephony software, handle emergency calls (such as cardiac arrests, fires, intruders, etc.), and gain knowledge of all areas/sites within NHS Tayside to connect callers to appropriate departments.

Training will be provided for relevant software packages. An excellent telephone manner and communication skills are essential.

Switchboard Services operates 24/7/365; therefore, you will be required to work out of hours as part of the rota, with enhancements paid accordingly.

The post is based at Switchboard Services, Ninewells Hospital.

Hours of work: 27.87 hours per week, averaged over a 4-week roster. The role includes out-of-hours shifts, including weekends.

For informal enquiries, contact Lisa Midwinter (Switchboard Manager) at 01382 496398.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment.

Please note: This post does not meet Home Office Guidelines for Sponsorship/Skilled Worker Visa.

Short-listed applicants will be contacted via email. Please check your email regularly, including junk/spam folders.

Additional Information for Candidates

• Apply through the Jobtrain application process.
• Do not upload a CV, as it will not be used for shortlisting.
• Applications close at midnight on the specified date.
• For help with the application process, visit: https://www.careers.nhs.scot/how-to-apply/application-process/
• View our accessibility statement at: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• If invited to interview and wishing to participate in the Job Interview Guarantee Scheme, contact the Hiring Manager to discuss any requirements needed to attend.
• Ensure your email address is entered correctly, as all correspondence will be via email.
• Check your email and Jobtrain account regularly for updates.
• For system support, contact Jobtrain Candidate Support Hub.
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• After submitting your application, amendments cannot be made.
• Some vacancies are internal only; ensure your profile reflects your NHS Tayside employment status.