Switchboard Operator

Hilton Worldwide, Inc.; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A global hospitality company in London seeks a Switchboard Operator to manage Guest communications and deliver high-quality customer service. The ideal candidate will have a positive attitude, communication skills, and the ability to work both independently and with a team. Joining this company offers competitive pay, career development opportunities, and various employee benefits, including free meals and holiday time.

Benefits

Hourly Rate of £13.39

Free healthy meals when on duty

Smart uniform provided

Holiday: 28 days including bank holidays

Team Member Travel Program

Qualifications

• Previous experience in a customer-focused industry is advantageous.

Responsibilities

• Accept and respond to Guest queries efficiently.
• Deliver messages correctly for Guests and management.
• Ensure accurate wake-up calls.
• Promote hotel facilities and services.
• Handle emergency calls promptly.
• Maintain high customer service standards.

Skills

Positive attitude and good communication skills

Commitment to high customer service

Ability to work independently and as part of a team

IT proficiency

Job description

Overview

Switchboard Operator (HOT0BZ8X)

Work Locations

DoubleTree by Hilton, London - Tower of London 7 Pepys Street London EC3N 4AF

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

Hourly Rate of £13.39 per hour

Smart uniform provided

Free and healthy meals when on duty

Grow your Career!

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Shift pattern: 4 days on, 4 days off — 8:00 AM to 8:00 PM.

Responsibilities

As a Switchboard Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

What are we looking for?

Switchboard Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer-focused industry

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job: Guest Services, Operations, and Front Office