Switchboard Operator

Clayton legal; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned law firm in Birmingham is looking for an Office Support role involving customer service, new client administration, and facilitating front-of-house operations. The ideal candidate will have GCSE Maths and English, strong communication skills, and a team-oriented attitude. This role offers a supportive working environment, full training, flexible working options, and opportunities for growth within the firm.

Benefits

Flexible working options

Company pension scheme

Medicash health plan

Birthday day off after 1 year

Regular social events

Qualifications

• Strong telephone manner and communication skills.
• Good organisational skills and attention to detail.
• Basic IT skills (Microsoft Office: Word, Excel, Outlook).

Responsibilities

• Handling a high volume of incoming calls professionally.
• Inputting new client matters onto the case management system.
• Welcoming clients and visitors to the office.

Skills

Strong telephone manner

Good organisational skills

Attention to detail

Basic IT skills

Education

GCSE Maths and English (Grade C/4 or above)

Tools

Microsoft Office: Word

Microsoft Office: Excel

Microsoft Office: Outlook

Job description

The Role This is a varied and fast-paced role, supporting the smooth running of the office across several key areas:
Switchboard & Customer Service

- Handling a high volume of incoming calls professionally and efficiently
- Assessing and directing new client enquiries
- Logging and escalating any customer concerns
- Acting as a first point of contact and representing the firm with professionalism

New Client Administration

- Inputting new client matters onto the case management system
- Preparing client retainer documents and onboarding materials
- Conducting conflict and AML checks
- Supporting the fee-earning team with file opening and administrative tasks

Front of House & Facilities

- Welcoming clients and visitors to the office
- Managing room bookings and assisting with meeting setup
- Monitoring and ordering stationery and supplies
- Maintaining a professional office environment

Post Room & General Admin

- Coordinating incoming/outgoing post
- Handling confidential documents with discretion
- Supporting wider administrative functions such as scanning, copying, and document collation

About You The ideal candidate will have:

- GCSE Maths and English (Grade C/4 or above) or equivalent
- A strong telephone manner and communication skills
- Good organisational skills and attention to detail
- Basic IT skills (Microsoft Office: Word, Excel, Outlook)
- A team-oriented attitude and willingness to learn
- Previous experience in an office or customer service environment is advantageous

Whats On Offer

- A supportive and professional working environment
- Full training and a genuine opportunity to grow within the firm
- Flexible working options
- Company pension scheme
- Medicash health plan
- Birthday day off after 1 year of service
- Regular social events
- Clear pathway for internal progression