Switchboard Operator

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join Hilton Birmingham as a Switchboard Operator and be the friendly voice for our guests. This role involves managing guest inquiries, ensuring high-quality service, and using your exceptional communication skills. Enjoy a part-time schedule with benefits, including career growth opportunities within the hotel industry.

Benefits

Smart uniform provided and laundered

Free meals when on duty

Team Member Travel Program

Discounted dental and health cover

High street discounts

Free car park

Subsidised Taxi between 12am and 7am

28 days holiday increasing to 33 days

Guest Experience Day: 1 night stay with breakfast and dinner

Qualifications

• Previous experience in a customer-focused industry is advantageous.
• Ability to work independently and as part of a team.

Responsibilities

• Handle guest communications and queries efficiently.
• Ensure wake-up calls are executed correctly.
• Demonstrate knowledge of hotel services and local attractions.

Skills

Positive attitude

Good communication skills

Customer service

IT proficiency

Job description

This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes.

You have been signed out. This service is set to sign out after {0} minutes of inactivity.

Job Description - Switchboard Operator (HOT0BQI4)

Job Description

Switchboard Operator (

Job Number:

HOT0BQI4 )

Work Locations

Work Locations

: Hilton Birmingham Metro National Exhibition Centre Birmingham B40 1PP

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

Hourly Rate of £12.27 an hour, on a part-time 16 hour a week contract.

Smart uniform provided andlaundered

Free, healthy and high quality meals when on duty

Grow your Career your next position could beas a Switchboard Supervisor

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

Discounted dental and health cover

High street discounts: with Perks at Work

Free car park

Subsidised Taxi between 12am and 7am

Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

Guest Experience Day: 1 night stay with breakfast and dinner

Modern and inclusive Team Member’s areas

What will I be doing?

As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer-focused industry

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

: Guest Services, Operations, and Front Office