Switchboard Operative

Sodexo Group; Hereford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company is seeking a Switchboard Operative at Hereford County Hospital. The role involves managing calls, supporting emergency communications, and providing outstanding customer service. This position offers flexible working hours and opportunities for personal development within a supportive team environment.

Benefits

Mental health and wellbeing support platform

Employee Assistance Programme

Health and wellbeing app

Sodexo Discounts Scheme

Retirement Plan

Death-in-Service benefit

Learning and development opportunities

Cycle to Work Scheme

Volunteering Opportunities

Competitive compensation

Qualifications

• Computer literate, familiar with MS Office packages.
• Ability to communicate effectively and empathetically.
• Previous experience in similar roles is advantageous.

Responsibilities

• Operate the BTS and Multitone bleep systems to manage calls.
• Support Major Incident Plans and relay emergency messages.
• Handle out-of-hours transport requests and maintain logs.

Skills

Communication Skills

Teamwork

Ability to Prioritize

Calm Under Pressure

Tools

MS Office

Job description

• Location: Hereford County Hospital, Stonebow Road, HR1 2ER
• Rotational Shifts, must be fully flexible
• Blue Light Card

Job Introduction

Sodexo are currently recruiting for a Switchboard Operative.As a Switchboard Operator on our Hereford Contract, you'll be the first voice our clients and customers hear, setting the tone with professionalism, warmth, and care.Working closely with our Switchboard Supervisors and team, you'll deliver a high-quality telephony service that makes a real difference.This is your opportunity to bring your customer service skills to life and be part of a supportive, purpose-driven team. Join us and be part of something greater.

What You'll Do:

Operate the BTS system and Multitone bleep system to manage calls, initiate pagers, and accurately relay emergency information.

Communicate effectively and empathetically with callers, staff, and management, including handling sensitive or complex information appropriately.

Assess caller needs to signpost them to the correct department and support services.

Receive and process out-of-hours transport requests and maintain accurate on-call sheets for out-of-hours personnel.

Perform lone worker checks and respond appropriately; work independently outside core hours, including weekends and bank holidays.

Support Major Incident Plans by acting as a central communication point, relaying messages, and updating emergency contact records.

Report system or equipment faults promptly and maintain accurate written logs during emergencies.

Work as part of a 24/7 team, covering shifts and providing flexible support including overtime when required.

What You Bring:

• Computer literacy – MS office packages
• Excellent team ethos and superb communication skills
• Ability to prioritise tasks and remain calm under pressure
• Previous experience in a similar role a bonus, but a can-do attitude and complete customer focus will tick the box

What we offer:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today!Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins .