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The NHS Informatics Department offers a permanent full-time position as a Band 2 Call Handler at Wrexham Maelor Hospital, covering both day and night shifts. This role involves providing quality switchboard services, performing emergency procedures, and managing communication utilizing a range of paging systems. Candidates must speak Welsh and be ready to work in a high-pressure environment, ensuring a seamless service for Betsi Cadwaladr University Health Board.
Job summary
The Informatics Department has an opportunity for a permanent full time 37.5 hours per week Band 2 Call Handler/Switchboard Operators covering Nights and Days at Wrexham Maelor Hospital.
To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week. The purpose of this role is to cover vacant hrs on a weekly basis and is guaranteed 37.5 hrs per week. However, there is fixed rota for this role. There may also be times when the hours can change at short notice.
The ability to speak Welsh is essential for this post.
Main duties of the jobBleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action.Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures.Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.
About usIf you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details Date posted07 July 2025
Pay schemeAgenda for change
BandBand 2
Salary£23,970 a year per annum
ContractPermanent
Working patternFull-time
Reference number050-EA141-0625W-A
Job locationsWrexham Maelor Hospital
Croesnewydd Road
Wrexham
LL13 7TD
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description Job responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification Qualifications EssentialThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer nameBetsi Cadwaladr University Health Board
AddressWrexham Maelor Hospital
Croesnewydd Road
Wrexham
LL13 7TD
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer details Employer nameBetsi Cadwaladr University Health Board
AddressWrexham Maelor Hospital
Croesnewydd Road
Wrexham
LL13 7TD
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)