Swimming Programs Lead | Grow Lessons & Teams

Serco Limited; Mansfield; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

21 days' holiday plus bank holidays

6% employer matched pension

Free gym membership for you and your家庭

Free safeguarding training and DBS

Free swimming lessons for one child

50% off for additional children

Training and development opportunities

Employee Assistance Programme and Well

Retail discounts across partners

Job summary

Leisure Solutions Community Trust in Mansfield is seeking a Swimming Coordinator to lead a team of qualified Swimming Teachers and grow the community's swimming lessons.

You will develop programmes, monitor performance, and work with schools and partners to drive growth and participation. DBS checks and safeguarding training are provided, with a strong focus on customer service and outreach.

Qualifications

• Qualified Swimming Teacher: Swim England Level 2 or STA Level 2 required.
• Experience supervising teams in a leisure/aquatics setting.
• Strong customer service skills and ability to build trust with customers.
• Experience delivering or managing swimming lesson programmes with high customer volumes.
• Confidence using IT systems and producing reports, with good communication and organisational skills.

Responsibilities

• Lead, manage and develop a team of Swimming Teachers, including recruitment, rotas, performance and development.
• Coordinate and grow the swimming lessons programme, introducing new sessions to meet community needs.
• Ensure high-quality delivery of lessons that encourage retention and participation.
• Build relationships with customers, schools and local partners to support outreach and growth.
• Monitor performance via reporting and KPIs to improve customer experience and business performance.
• Support operational delivery, including stepping in to teach lessons when needed.
• Support marketing and promotion of the Swimming Lesson programme.

Skills

Team management

Customer service

Reporting

Stakeholder engagement

IT systems

Job description

Leisure Solutions Community Trust in Mansfield is seeking a Swimming Coordinator to lead a team of qualified Swimming Teachers and grow the community's swimming lessons.

You will develop programmes, monitor performance, and work with schools and partners to drive growth and participation. DBS checks and safeguarding training are provided, with a strong focus on customer service and outreach.