Swimming Coordinator

Serco Limited; Mansfield; Sur place; GBP 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

21 days' holiday plus bank holidays

6% employer matched pension

Free gym membership for you and your家庭

Free safeguarding training and DBS

Free swimming lessons for one child

50% off for additional children

Training and development opportunities

Employee Assistance Programme and Well

Retail discounts across partners

Résumé du poste

Leisure Solutions Community Trust in Mansfield is seeking a Swimming Coordinator to lead a team of qualified Swimming Teachers and grow the community's swimming lessons.

You will develop programmes, monitor performance, and work with schools and partners to drive growth and participation. DBS checks and safeguarding training are provided, with a strong focus on customer service and outreach.

Qualifications

• Qualified Swimming Teacher: Swim England Level 2 or STA Level 2 required.
• Experience supervising teams in a leisure/aquatics setting.
• Strong customer service skills and ability to build trust with customers.
• Experience delivering or managing swimming lesson programmes with high customer volumes.
• Confidence using IT systems and producing reports, with good communication and organisational skills.

Responsabilités

• Lead, manage and develop a team of Swimming Teachers, including recruitment, rotas, performance and development.
• Coordinate and grow the swimming lessons programme, introducing new sessions to meet community needs.
• Ensure high-quality delivery of lessons that encourage retention and participation.
• Build relationships with customers, schools and local partners to support outreach and growth.
• Monitor performance via reporting and KPIs to improve customer experience and business performance.
• Support operational delivery, including stepping in to teach lessons when needed.
• Support marketing and promotion of the Swimming Lesson programme.

Connaissances

Team management

Customer service

Reporting

Stakeholder engagement

IT systems

Description du poste

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Swimming Coordinator to join their team and help make a positive difference every day.

As a Swimming Coordinator, you'll play a key role in helping people of all ages build confidence in the water, develop essential life skills, and enjoy the benefits of an active lifestyle. You'll lead and develop swimming lesson programmes, support a team of Swimming Teachers, and work closely with colleagues across the centre to drive growth, retention, and community engagement. Your work has purpose, creating a positive impact on communities while helping more people access high-quality swimming opportunities now and into the future.

What you'll do as a Swimming Coordinator

• Lead, manage and develop a team of qualified Swimming Teachers, including recruitment, rotas, performance and development

• Coordinate and grow the swimming lessons programme, introducing new sessions and courses to meet community needs

• Ensure high-quality delivery of lessons that encourage retention and repeat participation

• Build strong relationships with customers, schools and local partners to support outreach and programme growth

• Monitor performance through reporting and KPIs, using insight to improve customer experience and business performance

• Support operational delivery, including stepping in to teach lessons where required to maintain service levels

• Support with the marketing and promotion of the Swimming Lesson programme

Does this sound like you?

• Swim England Level 2 or STA Level 2 Swim Teacher qualification

• Experience managing or supervising teams within a leisure or aquatics environment

• Strong customer service skills and the ability to build trust with customers

• Experience delivering or managing swimming lesson programmes and working with high customer volumes

• Confidence using IT systems and producing reports, alongside good communication and organisational skills

What we offer

• 21 days' holiday plus bank holidays

• 6% employer matched pension contribution

• Free gym membership for you and your immediate family

• Free safeguarding training and DBS checks

• Free swimming lessons and holiday clubs for one child (50% off for additional children)

• Training and development opportunities

• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts

• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment

• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.