Swimming Lesson Lead

Parkwood Holdings Limited; England; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leisure management company in the UK is seeking a Swimming Lesson Lead to assist in managing the Learn to Swim programme. You will be responsible for ensuring high-quality service delivery and managing sales targets. The ideal candidate must hold a level 2 Swimming Teacher qualification and have extensive knowledge of swim programmes. This position offers a salary of GBP0 - GBP26100 per annum.

Qualifications

• Extensive knowledge of learning to swim programmes and the National Governing Bodies learn to swim framework.
• Fully qualified IOS Level 2 Swimming Teacher or equivalent.
• NRASTC or NPLQ and First Aid at Work certificate are desirable or willingness to undertake.

Responsibilities

• Assist in managing the sales targets.
• Deliver a high quality swimming programme driven by customer feedback.
• Ensure the highest level of customer service.

Job description

Salary: GBP0 - GBP26100 per annum

Crook Log Leisure Centre and Erith Leisure Centre

This is an ideal role for an individual who is motivated by managing a team of staff, is commercially driven and passionate about swimming. The Swimming Lesson Lead will assist the Dual Site Swimming Lesson Manager with commercial, sales, programming, development and operations of the Learn to Swim programme at Crook Log Leisure and Erith Leisure Centre

As Swimming Lesson Lead you will be responsible for:

Assisting in the Dual Site Swim Manager to Implement the organisation’s three-year growth and retention plan to drive income from the Learn to swim programme

Assisting in the Dual Site Swim Manager to Manage the sales targets and provide clear communication to the teams who support the sales process. Continually review net gain as the key metric.

Assisting in the Dual Site Swim Manager to Implement a strong focus on customer experience through post booking calls and take responsibility for training customer-facing staff on the sites to learn to swim USP: Safer, Smarter, Stronger.

Assisting in the Dual Site Swim Manager to deliver a high quality programme driven by customer feedback and best practice utilising data provided by internal systems.

Managing the Swim Programme

Ensure the highest level of customer service is adopted at all times.

Follow and communicate procedural changes to all stakeholders on-site to ensure consistency in processes.

Ensure the programme remains up to date and adhere to company processes and procedures.

Maintain a comprehensive knowledge of the aquatic industry and continue personal development

Forge positive working relationships with the wider community which would include schools, local swim clubs and other aquatic sports.

To undertake any other duties as reasonably required by your Line Manager and other Senior Management.

Qualifications and skills

The candidate must demonstrate extensive knowledge of learning to swim programmes and the National Governing Bodies learn to swim framework.

The candidate must be a fully qualified IOS Level 2 Swimming Teacher or equivalent.

NRASTC or NPLQ and First Aid at Work certificate are desirable or willingness to undertake

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.

If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.