Swimming Coordinator

Serco; Cranbrook; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Free gym membership

DBS checks

Free swimming lessons

Annual leave 21 days

Pension 6% matched

Training & development

Employee Assistance Programme

Wellbeing app

Personal Trainer discounts

Retail discounts

Job summary

Serco (on behalf of Leisure Solutions Community Trust) seeks a Swimming Coordinator at The Weald Sport Centre, Cranbrook, TN17 2PN. You will lead a swimming lessons programme, develop sessions and work with schools and partners to grow participation and ensure high-quality experiences.

Part-time permanent role with 15 hours per week plus additional teaching hours to reach 40 hours weekly, with shifts Mon-Fri 9am–7pm and Sat/Sun 8am–12pm; DBS required.

Qualifications

• Must hold Swim England Level 2 or STA Level 2 qualification.
• Experience managing leisure or aquatics teams.
• Strong customer service and relationship-building skills.
• Experience delivering swimming lesson programmes with high volumes.
• Proficient with IT systems and reporting.

Responsibilities

• Lead, manage and develop a team of Swimming Teachers, including recruitment, rotas, performance and development.
• Coordinate and grow the swimming lessons programme with new sessions and courses.
• Ensure high-quality delivery of lessons to encourage retention and participation.
• Build relationships with customers, schools and local partners to support outreach.
• Monitor performance via reporting and KPIs to improve customer experience and business performance.
• Assist operational delivery, including teaching lessons when needed to maintain service levels.
• Support marketing and promotion of the Swimming Lesson programme.

Skills

Team management

Customer service

Communication skills

IT reporting

Education

Level 2 Swim Teacher

Job description

Location: The Weald Sport Centre, Cranbrook, TN17 2PN

Hourly Rate: £13.57 plus excellent benefits

Schedule: Permanent, Part-Time, 15 hours per week plus additional teaching hours available from December 2026 to make up 40 hours per week. Typical shifts: Monday to Friday between 9am and 7pm, Saturday & Sunday between 8am and 12pm. Shift times are flexible.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Swimming Coordinator to join their team and help make a positive difference every day.

As Swimming Coordinator, you'll lead and develop a thriving swimming lesson programme that helps people of all ages build confidence in the water, learn essential life skills, and stay active. You'll work closely with colleagues, customers, schools and community partners to grow participation, create innovative opportunities, and ensure every swimmer receives a high-quality experience. Our work touches lives every day, and your work will have purpose by helping deliver a positive impact on communities while supporting growth and an active future for local people.

What You’ll Do As a Swimming Coordinator

• Lead, manage and develop a team of qualified Swimming Teachers, including recruitment, rotas, performance and development
• Coordinate and grow the swimming lessons programme, introducing new sessions and courses to meet community needs
• Ensure high-quality delivery of lessons that encourage retention and repeat participation
• Build strong relationships with customers, schools and local partners to support outreach and programme growth
• Monitor performance through reporting and KPIs, using insight to improve customer experience and business performance
• Support operational delivery, including stepping in to teach lessons where required to maintain service levels
• Support with the marketing and promotion of the Swimming Lesson programme

Does this sound like you?

• Swim England Level 2 or STA Level 2 Swim Teacher qualification
• Experience managing or supervising teams within a leisure or aquatics environment
• Strong customer service skills and the ability to build trust with customers
• Experience delivering or managing swimming lesson programmes and working with high customer volumes
• Confidence using IT systems and producing reports, alongside good communication and organisational skills

What We Offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact [e-mail].

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