swim! Team Leader

Sporting House; North East; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading swimming education provider in the UK seeks a team leader to oversee swimming lessons and ensure a premium customer experience. The role includes supervising safety, customer engagement, and delivering lessons to children aged 3-11. Ideal candidates should have excellent communication skills and a passion for teaching. Full training and career development opportunities are offered.

Benefits

Birthday off

Discount on swimming lessons for family and friends

Employee recognition scheme

Qualifications

• Existing swimming qualifications are a bonus.
• Perseverance and patience to encourage others.
• Ability to work with children aged 3-11.

Responsibilities

• Deliver exceptional customer care to every swimmer.
• Provide lifeguard duties for children’s swimming lessons.
• Plan and deliver themed learn-to-swim lessons.
• Maintain cleanliness and safety of the facility.

Skills

Excellent communication and interpersonal skills

Customer service-focused

Energetic personality

Ability to work in a sporting environment

Job description

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How would you like to work with We Are Swim – The UK’s leading premium Learn to Swim experience.

We are looking for engaging and inspiring individuals to work as a team leader and join our industry-leading swimming team, delivered at centres across the UK.

Your primary role will be to supervise the safety of our swimming lesson provision, delivering lifesaving and first aid, and maintaining excellent standards of customer experience and premium facilities. You will help change lives by giving every child the opportunity to learn to swim.

As part of your role, you will supervise the pool, support the teaching team, use technology to engage customers, and work as part of a team to deliver a premium experience. This includes customer engagement, attending training and team meetings to share best practices and learn from each other.

This role is for weekday evening and weekend hours.

If you share our passion for changing lives through learning to swim and want to make a difference both in and out of the water, then this is a rare opportunity to join a fast-growing, industry-leading company. We offer excellent development opportunities to progress and work towards qualifications in swimming teaching for children, babies, and adults, with potential career paths into team leader, mentor, tutor, assistant manager, and more!

Full training and qualifications can be provided. We recruit based on character and personality – so change your life and get in touch today!

Duties

• Deliver exceptional customer care to every swimmer and family member in and out of the water
• Provide lifeguard duties for learn-to-swim lessons for children aged 3-11, from non-swimmers to competent swimmers
• Plan, deliver, and review high-quality, themed learn-to-swim lessons for children aged 3-11
• Ensure the safe use, storage, cleaning, and maintenance of all equipment
• Complete and record all relevant health and safety checks electronically on a daily, weekly, and monthly basis
• Help maintain the facility to a high standard, ensuring cleanliness and safety for all users and staff
• Demonstrate a commitment to personal development through training, observation, and feedback to ensure high standards of delivery
• Be a positive role model for young people, encouraging them to reach their full swimming potential
• Deliver the swim@ experience, including servicing customer inquiries, showing potential customers around the centre, driving memberships, and attending regular team training to share best practices
• Distribute award certificates to celebrate swimmers’ achievements
• Adhere to a code of conduct and follow all swim@ policies, including equal opportunities, safeguarding children, health and safety, and operational procedures (training provided)

Person Specification

• Fully funded training and qualifications provided (existing qualifications are a bonus!)
• Excellent communication and interpersonal skills
• Customer service-focused, with a committed approach to standards and cleanliness
• Perseverance and patience to encourage and put people at ease
• Energetic, passionate, and hardworking personality
• Ambition to change children's lives and make a difference
• Reasonable swimming ability
• Able to work in an active, energetic sporting environment
• This role involves keyholder responsibilities.

Employee Benefits

• Birthday off
• Bright and colorful work kit
• Discount on swimming lessons for family and friends
• Employee recognition scheme, rewards, and team events
• Monthly staff training and collaboration
• Multiple training and qualification opportunities