Swim Manager - TW2 Health and Fitness

TN United Kingdom; Twickenham; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player seeks a passionate Swim Manager to lead their Learn to Swim programme. This part-time role offers the chance to enhance community health and wellbeing through swimming. The ideal candidate will have a strong background in team management, sales, and customer service, ensuring high standards and effective communication within the team. With opportunities for growth and development, this position promises to be rewarding for those who thrive in a dynamic environment. If you are driven by success and a love for leisure, this could be the perfect role for you.

Benefits

Incremental Annual Leave

Free Gym Membership

Pension Scheme

Company Sick Pay

Training and Development

Qualifications

• Extensive knowledge of learn to swim programmes and frameworks.
• Experience managing a team in a fast-paced environment.

Responsibilities

• Manage sales targets and ensure excellent customer service.
• Oversee swimming lesson scheduling and quality delivery.

Skills

Team Management

Customer Service

Sales Management

Communication Skills

Aquatic Industry Knowledge

Education

Swim England Level 2 Swimming Teacher

First Aid at Work Certification

Job description

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Swim Manager - TW2 Health and Fitness, Twickenham

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Client:

1Life Management Solutions Limited

Location:

Job Category:

-

EU work permit required:

Yes

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Job Reference:

3080b8c95370

Job Views:

3

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Part Time - 12 hours

TW2 Health and Fitness Club, Allianz Stadium

1Life is a forward thinking lifestyle and management solutions company that engages with people in local communities to enhance lives through health and wellbeing, physical activity, learning and the arts.

This is an ideal role for an individual who is motivated by managing a team of staff, is commercially driven and passionate about swimming. The Swim Manager is responsible for the commercial, sales, programming, development and operations of the Learn to Swim programme and all areas of swimming within the leisure centre.

The post includes core hours whilst the swimming lesson programme is running, typically 16:00-19:00 mid week and weekend mornings.

The Opportunity

Manage the sales targets and provide clear communication to the teams who support the sales process. Continually review net gain as the key metric.

Oversee feedback and enquiries from customers and ensure the best possible customer service is provided.

Maximise pool space and timetabling to promote convenient entry points and retention for customers. By ensuring the correct classes are scheduled at the right time, reducing waitlists and preventing bottlenecks.

Additional hours may be possible through swim teaching, which can be discussed during application.

Monitor quality and delivery of the programme, ensuring high standards are maintained

Maintain a high level of knowledge within the swimming industry and keep up with changes within the industry.

Ensure department communication is transparent and expectations are being met.

Promote the swim program using marketing collateral via social media and outreach.

Ensure strong communication with the site teams, the Regional and National Aquatic team and the club manager/s.

The Person

The candidate must demonstrate extensive knowledge of learn to swim programmes and the Swim England Learn to Swim framework with previous experience managing a team.

The ideal candidate would be a fully qualified Swim England Level 2 Swimming Teacher or equivalent but this should not be a barrier to application.

NRASTC or NPLQ and First Aid at Work certificates are desirable.

Demonstrate ability to collaborate, develop partnership and work effectively as a member of a fast-paced, results-oriented team.

Demonstrate knowledge of national trends and best practice in the aquatic industry

Excellent written and verbal communication skills.

Demonstrate success managing, supervising and mentoring employees or other relevant supervisory experience.

Demonstrate knowledge of lifeguard safety skills, aquatic event management and water safety.

Demonstrate ability to work autonomously with initiative, critical and creative thinking.

The most important characteristic should be a passion for leisure, the drive to succeed and grow the learn to swim program!

What can 1Life offer you?

Incremental annual leave

Free gym membership for you and a nominated person

Pension Scheme

Company sick pay

Training and development

1Life is a well-established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people.

About 1Life

1Life is a forward thinking lifestyle and management solutions company that engages with people in local communities to enhance lives through health and wellbeing, physical activity, learning and the arts.