SWG3 Events Duty Manager

Creative Scotland; Scotland; On-site; GBP 34,000; Full time

Job summary

A prominent events organisation is seeking an experienced Events Duty Manager to oversee the operation of events at SWG3 in Glasgow. The role requires strong leadership skills, operational management experience, and the ability to ensure a high standard of customer service. The position demands flexibility, as it involves working evenings, weekends, and public holidays. An attractive salary of circa £34K is offered.

Qualifications

• Demonstrable experience in a similar role within the events industry required.
• Operationally minded and process driven.

Responsibilities

• Assist with and lead operational planning and delivery of event programme.
• Act as Duty Manager on event days, leading the on-site event delivery team.
• Create and manage staff rotas based on event requirements.

Skills

Event operations management

Crowd management

Health & safety procedures

Customer service

Job description

We're on the lookout for a standout, likeminded Events Duty Manager to join the team at SWG3, bringing with them sound knowledge, professionalism and a wealth of experience.

This is a fantastic opportunity to be part of a passionate, ever-expanding, independent organisation where you'll be given the opportunity to expand your capabilities, cultivate new behaviours and bring new ideas. This will be a demanding role; enthusiasm, drive, & a good sense of humour is a must.

We're looking for applicants with demonstrable experience in a similar role within the events industry; someone who's operationally minded, process driven, but also flexible to find creative solutions.

Key responsibilities
Event Operations:
• Assist with and lead the operational planning and delivery of the event programme
• Coordinate with event clients, promoters, touring production crews, security, medical, and
technical staff to ensure events run smoothly and to plan
• Act as Duty Manager on event days, leading the on-site event delivery team
• Monitor crowd management, health & safety, and emergency procedures, escalating or resolving
issues as needed
• Conduct pre-event briefings and post-event debriefs with staff, contractors, and stakeholders.
• Support partners and clients with all on-the-ground operational requirements
• Ensure all staff, contractors, and suppliers follow proper conduct and protocols in line with venue
policies and procedures
• Represent the venue professionally, liaising confidently with guests, local authorities, and the
public
• Champion a high standard of customer service, proactively addressing issues and implementing
improvements to enhance the audience experience
• Respond to incidents and operational challenges calmly and professionally during events

Office, Administrative & Project Planning:
• Create and manage staff rotas based on event requirements and staffing levels
• Conduct Event Risk Assessments, ensuring all aspects are appropriately resourced
• Produce detailed event documentation, including event reports, incident logs, and debrief notes—
ensuring actions are recorded, shared, and followed up across departments
• Investigate and respond to customer service issues, ensuring timely resolution and learnings
• Take ownership of the planning and execution of events, managing them from initial briefing
through to successful delivery, drawing on support from across the organisation where
appropriate

Hours: Full time (40 hours per week) office hours 10am-6pm Mon-Fri. The role involves regularly working evenings, w/ends & public holidays.
Location: SWG3 Office Glasgow
Salary: circa £34K

The deadline is Sunday 03 August 2025 at 23:55.